Maybank PROTÉGÉ (RTW) Programme – Community Financial Services (CFS) 2026

Malayan Banking Berhad (Maybank); Kuala Lumpur; On-site; MYR 17,000 - 28,000; Full time

Benefits offered by this job

Monthly training allowance

Hands-on branch exposure

Mentorship from experienced bankers

Job summary

Maybank PROTÉGÉ RTW Programme – Community Financial Services is a structured 12-month workplace learning initiative designed to give fresh graduates hands-on exposure to retail banking. Trainees will work within Maybank branches, learning from Consumer Bankers and Personal Bankers, and gaining practical skills in customer engagement, relationship management and advisory principles.

Participants benefit from structured learning, hands-on branch experience, and mentorship, with potential future

Qualifications

• Bachelor’s degree from a recognised university in any discipline.
• Fresh graduate status or less than two years of working experience.
• Strong communication and interpersonal skills.
• Customer-focused mindset and passion for building relationships.
• Positive attitude, enthusiasm and willingness to learn.
• Adaptability and ability to thrive in a fast-paced environment.

Responsibilities

• Learn branch banking operations and customer engagement activities.
• Support day-to-day customer engagement and relationship management.
• Gain exposure to how banking professionals understand customer needs and recommend solutions.
• Learn about banking products, services, customer journeys and service excellence practices.
• Assist in customer servicing, follow-up activities and sales support processes.
• Develop understanding of branch operations, financial products and regulatory requirements.
• Participate in coaching, mentoring and workplace learning initiatives.

Skills

Strong communication

Interpersonal skills

Customer-centric mindset

Education

Bachelor’s Degree

Job description

Maybank PROTÉGÉ Ready-To-Work (RTW) Programme – Community Financial Services (CFS) 2026
Launch Your Banking Career with Maybank
Build Meaningful Connections. Create Impact. Grow with Maybank.

Are you passionate about engaging with people, building relationships and making a meaningful difference in customers' financial journeys?

The Maybank PROTÉGÉ Ready-To-Work (RTW) Programme – Community Financial Services (CFS) 2026 is a structured 12-month workplace learning programme designed to provide fresh graduates with valuable exposure to the dynamic world of retail banking.

Through this programme, you will be immersed in the day-to-day operations of Maybank branches, working closely with experienced banking professionals while gaining practical knowledge of customer engagement, financial solutions and relationship management.

As a PROTÉGÉ trainee, you will have the opportunity to learn directly from Consumer Bankers and Personal Bankers, developing the skills and professional confidence required to thrive in a customer-facing banking career.

This programme offers an excellent platform for graduates who are eager to learn, grow and explore future opportunities within one of ASEAN's leading financial institutions.

Why Join Maybank?

At Maybank, we believe that meaningful careers begin with meaningful experiences.

As a participant in the Maybank PROTÉGÉ RTW Programme – Community Financial Services, you will:

Gain first‑hand exposure to branch banking operations and customer engagement activities.

Learn directly from experienced Consumer Bankers and Personal Bankers.

Develop communication, relationship‑building and professional advisory skills.

Experience how banking professionals help customers achieve their financial goals.

Build practical workplace skills through real business exposure and hands‑on learning.

Work within a collaborative, inclusive, and purpose‑driven environment.

Expand your professional network while learning from industry practitioners.

Discover potential career pathways within retail banking and customer advisory.

What You’ll Experience

Throughout the 12-month programme, you will:

Work alongside Consumer Bankers and Personal Bankers within a branch environment.

Support day‑to‑day customer engagement and relationship management activities.

Gain exposure to how banking professionals understand customer needs and recommend suitable financial solutions.

Learn about banking products, services, customer journeys and service excellence practices.

Assist in customer servicing, follow‑up activities and sales support processes.

Develop an understanding of branch operations, financial products and regulatory requirements.

Participate in coaching, mentoring and workplace learning initiatives.

Strengthen your communication, critical thinking, problem‑solving and stakeholder management skills.

Build confidence in interacting professionally with customers from diverse backgrounds.

While trainees will not independently perform licensed financial advisory or product‑selling activities, they will gain valuable exposure to the responsibilities and career opportunities available within Community Financial Services.

Who We’re Looking For

We are seeking enthusiastic graduates who enjoy working with people, are eager to learn and aspire to build a career within the financial services industry.

You should possess:

A Bachelor’s Degree from a recognised university in any discipline.

Fresh graduate status or less than two (2) years of working experience.

Strong communication and interpersonal skills.

A customer‑focused mindset and passion for building relationships.

Positive attitude, enthusiasm and willingness to learn.

Adaptability and the ability to thrive in a fast‑paced environment.

Strong teamwork and collaboration skills.

A genuine interest in banking, customer engagement and financial services.

As part of the programme, you will be exposed to the roles and responsibilities of:

Consumer Banker (CB)

Learn how banking professionals assist customers with financing solutions, customer acquisition, relationship management, and service excellence while supporting customers through important life milestones.

Personal Banker (PB)

Gain exposure to how financial consultants engage customers, understand financial aspirations and support wealth‑building, protection and financial planning conversations.

Working closely with experienced bankers throughout the programme will provide valuable insights into the skills, knowledge and professional competencies required to succeed in these career paths.

The Maybank PROTÉGÉ RTW Programme – Community Financial Services is designed to help graduates gain practical exposure to the retail banking environment and better understand the career opportunities available within Maybank branches.

Upon successful completion of the programme, high‑performing trainees may be considered for future opportunities within Community Financial Services, subject to business requirements, performance, and role availability.

As a Maybank PROTÉGÉ trainee, you will enjoy:

A structured 12-month workplace learning programme.

Monthly training allowance.

Hands‑on exposure within a dynamic branch banking environment.

Guidance and mentorship from experienced banking professionals.

Valuable customer engagement and relationship management experience.

Continuous learning and professional development opportunities.

Exposure to one of ASEAN's leading financial institutions.

Opportunities to build technical, professional, and interpersonal competencies.

A supportive and collaborative workplace culture that encourages growth and development.

Begin Your Journey with Maybank

Every successful banking career starts with a meaningful opportunity to learn, grow, and make an impact.

If you are passionate about working with people, eager to gain real‑world banking experience, and ready to explore a rewarding career within the financial services industry, we invite you to begin your journey with us.

Unlock job insights

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Your application will include the following questions:

• Which of the following types of qualifications do you have?

Banking & Credit More than 10,000 employees

Maybank was incorporated on 31 May 1960 and commenced operations on 12 September 1960. On 17 February 1962, the bank was listed on the Kuala Lumpur Stock Exchange (now known as Bursa Malaysia). Today, it is the largest financial services group in Malaysia. Its extensive products and services include commercial banking, investment banking, Islamic banking, offshore banking, leasing and hire purchase, insurance, factoring, trustee services, asset management, stock broking, nominee services, venture capital and Internet banking.

Maybank was incorporated on 31 May 1960 and commenced operations on 12 September 1960. On 17 February 1962, the bank was listed on the Kuala Lumpur Stock Exchange (now known as Bursa Malaysia). Today, it is the largest financial services group in Malaysia. Its extensive products and services include commercial banking, investment banking, Islamic banking, offshore banking, leasing and hire purchase, insurance, factoring, trustee services, asset management, stock broking, nominee services, venture capital and Internet banking.

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