Marketing Operations Manager

SmartRecruiters, Inc.; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Walk the World charity day

Volunteer days

LinkedIn Learning training

Birthday leave

Private medical cover

ShareMatch program

Wellbeing support

Job summary

Informa TechTarget in Penang, Malaysia, is looking for a Marketing Operations Manager to own marketing automation platforms, CRM systems, and campaign execution across ICP. You will optimize processes, ensure data hygiene, and align with firm priorities for lead generation.

We value a Bachelor’s in Marketing, 2–4 years in email/digital marketing or marketing automation, and a data-driven mindset. The role offers hybrid work, competitive benefits, and opportunities to shape marketing operations

Qualifications

• Bachelor's degree in Marketing, Business Administration, or related field.
• 2-4 years of experience in email marketing, digital marketing or marketing automation roles.
• Proven track record in campaign management and audience segmentation.
• Strong understanding of marketing automation platforms and CRM systems.
• Data-driven mindset with experience analyzing campaign performance and operational metrics.

Responsibilities

• Own day-to-day management of marketing automation platforms and CRM systems.
• Develop and optimize marketing campaign processes to increase scale, drive efficiency, and improve conversions.
• Manage marketing tech stack integration and data flow between systems.
• Maintain data hygiene, lead routing rules, and campaign tracking mechanisms.
• Ensure compliance with data privacy regulations and marketing best practices.
• Develop audience segmentation strategies to ensure targeted, personalized messaging.
• Create and optimize nurture campaigns aligned to firm priorities for lead generation.
• Implement A/B testing frameworks to continuously improve email performance metrics.
• Develop event follow-up email sequences and tracking to ensure timely engagement with qualified leads.
• Maintain email templates, landing pages, and forms within the marketing tech stack.

Skills

Marketing automation

CRM systems

Campaign management

Audience segmentation

Data analysis

Education

Bachelor's degree in Marketing

Tools

Marketo

Job description

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

About Informa TechTarget

Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

• Trusted information that shapes the industry and informs investment
• Intelligence and advice that guides and influences strategy
• Advertising that grows reputation and establishes thought leadership
• Custom content that engages and prompts action
• Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn.

This role is based in ourMenara Skymind Penang office.

The Marketing OperationsManagerplays a crucial role inoptimizingmarketing processes, managing technology platforms, and executing email marketing campaigns across ICP. This role focuses on operational excellence, system management, and bringing marketing operations best practices to the team.

Key Responsibilities

Marketing Operations & Technology Management:

Own day-to-day management of marketing automation platforms and CRM systems to ensure seamless campaign execution

Develop andoptimizemarketing campaign processes to increase scale, drive efficiency, and improve conversions through data-driven insights

Manage marketing tech stack integration and data flow between systems

Maintain data hygiene, lead routing rules, and campaign tracking mechanisms

Ensure compliance with data privacy regulations and marketing best practices

Email Marketing & Campaign Execution:

Develop and manage audience segmentation strategies to ensure targeted, personalized messaging

Create andoptimizenurture campaigns aligned to firm priorities for lead generation

Implement A/B testing frameworks to continuously improve email performance metrics (open rates, click-through rates, conversions)

Develop event follow-up email sequences and tracking to ensuretimelyengagement with qualified leads

Maintain email templates, landing pages, and forms within the marketing tech stack

Research & Continuous Improvement:

Proactively research and stay current on marketing operations trends, technology innovations, and industry best practices

Monitor market developments in marketing automation, email marketing, and campaign management

Bring recommendations for process improvements and new capabilities internally

Take initiative to learn new features andoptimizeexisting tools within the marketing tech stack

Identifyopportunities to enhance operational efficiency based on market insights and performance data

Performance Measurement & Reporting:

Track and report on campaign performance metrics and operational KPIs

Provide insights and recommendations based on data analysis

Support measurement frameworks to track marketing-driven pipeline and revenue impact

Generate regular reports on marketing activities for stakeholders

Collaborate with sales teams and regional marketing managers to align marketing operations with business goals

Qualifications

Bachelor's degree in Marketing, Business Administration, or related field

2-4years of experience inemailmarketing,digitalmarketingormarketingautomationroles

Proventrack recordin campaign management and audience segmentation

Strong understanding of marketing automation platforms and CRM systems

Familiarity withdigital marketingbest practices and measurement

Data-driven mindset withexperience analyzing campaign performance and operational metrics

Strong attention to detail and ability to manage multiple projects simultaneously

Self-starter who takes initiative to research industry trends and best practices independently

Desired Skills

Marketo Certified Expert or Marketo Certified Associate

Experience with marketing analytics and reporting tools

Knowledge of API integrations and data mapping

Experience supporting event marketing programs

Understanding of lead scoring, lead lifecycle management, and attribution models

Familiarity with project management methodologies

This position requires anoperationally-focusedmarketing operations managerwho is detail-oriented, proactive in staying current with industry trends, and capable of managing marketing technology while executing high-quality email campaigns. The ideal candidate will bring fresh perspectives and marketing operations best practices to elevate the team's capabilities.

Additional Information

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodationsto assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world