APAC Fulfillment Associate

Informa Markets Malaysia Sdn Bhd; George Town; Hybrid; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Career development

Volunteer days

Flexible benefits

Access to training resources

Job summary

Informa TechTarget in Penang is seeking an APAC Fulfillment Associate to join the Client Delivery team, supporting Demand Generation campaigns. The role requires thorough, highly organized work with strong problem‑solving skills and data aptitude.

You’ll collaborate with multiple departments to ensure campaign success in a fast‑paced environment. The candidate should have a bachelor’s degree and 1–2 years of experience; proficiency in Excel and strong communication are essential.

Qualifications

• Bachelor’s degree in marketing, management, or business is preferred but not required.
• 1–2 years of experience; Operations role is a plus.
• Strong proficiency in Microsoft Excel and Office.
• Excellent organizational skills with attention to detail and deadlines.
• Ability to learn new technologies and processes quickly.

Responsibilities

• Manage all behind-the-scenes aspects of demand generation and lead generation campaigns with deadlines.
• Collect and communicate complex campaign requirements while monitoring progress and health of campaigns.
• Provide quality assurance on outgoing deliverables and ensure formatting aligns with client needs.
• Distribute deliveries weekly and upload data to web portals and third‑party systems.
• Troubleshoot delivery issues and escalate as needed.
• Respond to customer inquiries within 24 hours; manage internal ticketing queue.
• Maintain backend data and track delivery totals to corporate standards.
• Provide reporting and status updates to Sales, Customer Success, and Leadership.
• Collaborate with internal teams to ensure timely campaign execution and deals.

Skills

Excel proficient

Organizational skills

Communication skills

Multitasking

Independent worker

Education

Bachelor’s degree (marketing/management/business preferred)

Tools

Microsoft Office

Job description

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

About Informa TechTarget

Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first‑party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

• Trusted information that shapes the industry and informs investment
• Intelligence and advice that guides and influences strategy
• Advertising that grows reputation and establishes thought leadership
• Custom content that engages and prompts action
• Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn.

For more information, visit informatechtarget.com and follow us on LinkedIn

Job Description

This role is based in our Penang office.

Informa TechTarget is seeking an APAC Fulfillment Associate who will be a key member of the Client Delivery team supporting Demand Generation campaigns.

In this dynamic role, the individual will primarily be responsible for managing all the behind‑the‑scenes aspects of a Demand Generation campaign from start to finish, ensuring a smooth and successful marketing campaign. The candidate will need to be thorough and extremely organized with strong problem‑solving skills and the ability to work with data. Candidates must be critical‑thinkers with solid communication skills. A successful candidate will be a team‑player who is able to multi‑task and work under pressure in a fast‑paced environment.

Job Functions

• Manage all behind‑the‑scenes aspects of demand generation and lead generation campaigns, ensuring operational deadlines are met on a daily and weekly basis
• Collect, assess, and communicate complex campaign requirements while monitoring progress, pacing, and health of all campaigns to meet end dates and quarterly forecasts
• Provide top‑notch quality assurance on all outgoing client deliverables, ensuring accuracy, proper formatting, and alignment with customer requirements and program goals
• Select and distribute deliveries to customers on a weekly basis, uploading data to various web portals, FTP sites, and third‑party lead management systems
• Troubleshoot campaign delivery, technical issues, and customer‑facing problems, escalating potential issues to Team Leads as needed
• Manage internal ticketing queue by responding to all Customer Management inquiries (templates, pacing, banishments, client requests) within 24‑hour turnaround time
• Maintain backend system management in real‑time, format and record data to conform to corporate standards, and track delivery totals
• Provide ad hoc customer support including customized reporting, status updates, and performance reports to Sales, Customer Success, and Client Delivery Leadership
• Collaborate effectively with internal departments to ensure successful campaign delivery and timely execution of all standard deals
• Monitor and manage forecasted revenue while developing knowledge of core product offerings, audience selection, and email marketing tactics
• Support day‑to‑day operational tasks and take on additional projects as needed

Qualifications

• Bachelor’s degree (concentration in marketing, management, or business preferred but not required)
• 1‑2 years of experience (Operations role is a plus)
• Strong proficiency in Microsoft Office Suite, particularly Excel
• Excellent organizational skills with strong attention to detail and ability to manage multiple projects and deadlines simultaneously
• Demonstrated self‑starter who is extremely reliable and works well independently
• Excellent written and verbal communication skills
• Confident personality with ability to quickly learn new technologies, applications, and processes
• Ability and willingness to understand the targeted needs of B2B advertisers, IT professionals, and the IT industry
• Proven ability to thrive in a fast‑paced, dynamic environment while collaborating with diverse colleagues

Additional Information

Informa TechTarget is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

We believe that great things happen when people connect face‑to‑face. That’s why we work in‑person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

Benefits

• Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on‑demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: annual leave, birthday leave and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Business Support Services 51-100 employees

Informa Markets creates platforms for industries and specialist markets to trade, innovate and grow. Our portfolio is comprised of more than 450 international B2B events and brands in markets including Healthcare & Pharmaceuticals, Infrastructure, Construction & Real Estate, Fashion & Apparel, Hospitality, Food & Beverage, and Health & Nutrition, among others. We provide customers and partners around the globe with opportunities to engage, experience and do business through face‑to‑face exhibitions, specialist digital content and actionable data solutions. As the world’s leading exhibitions organiser, we bring a diverse range of specialist markets to life, unlocking opportunities and helping them to thrive 365 days of the year.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 10,000 colleagues working in more than 30 countries.

Informa Markets creates platforms for industries and specialist markets to trade, innovate and grow. Our portfolio is comprised of more than 450 international B2B events and brands in markets including Healthcare & Pharmaceuticals, Infrastructure, Construction & Real Estate, Fashion & Apparel, Hospitality, Food & Beverage, and Health & Nutrition, among others. We provide customers and partners around the globe with opportunities to engage, experience and do business through face‑to‑face exhibitions, specialist digital content and actionable data solutions. As the world’s leading exhibitions organiser, we bring a diverse range of specialist markets to life, unlocking opportunities and helping them to thrive 365 days of the year.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 10,000 colleagues working in more than 30 countries.

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