Marketing & Operation Manager

ACT Health Clinic; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Job summary

ACT Health Clinic in Malaysia seeks a Marketing & Operations Manager to shape the brand's marketing strategy, strengthen market position, generate qualified leads, and drive revenue growth. You will oversee online and offline campaigns, coordinate designers and agencies, and manage HQ operations to streamline day-to-day business.

A bachelor’s degree and proven track record in sales/operations are essential.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Healthcare Management, or related field.
• Proven experience in operations, sales management, or clinic management.
• Proven track record in achieving sales targets and driving revenue growth.

Responsibilities

• Provide strategic direction for ACT’s overall marketing and brand positioning.
• Lead development of social media content, videos, advertisements, brochures, posters, website materials and other collateral.
• Coordinate designers, videographers, content creators, and external agencies.
• Plan and execute online and offline marketing campaigns to drive lead generation and sales.
• Coordinate campaign concepts, materials, and timelines.
• Work with teams to optimize digital content for SEO, visibility, reach, and performance.
• Oversee digital channels (Meta, Google, TikTok, X) and other lead generation channels.
• Monitor key metrics like CPL, CPA, lead conversion, ROAS in campaigns.
• Oversee Online Support Service lead management and follow-up.
• Plan events, health talks, roadshows, launches, and promotional activities.
• Identify partnerships with corporate and wellness brands and influencers.

Skills

Marketing strategy

Lead generation

Sales & Ops

Team leadership

Content creation

SEO/SEM

Education

Bachelor’s degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Aglow Medical Group is a trusted and rapidly expanding corporation, that has transitioned into a network of 24 clinics within a remarkable 5-year span. As the company continues to evolve, it has expanded its reach to include a distinguished portfolio of four unique brands, each excelling in its specialized areas of healthcare and skincare. These brands include Aglow Clinic a leading aesthetic clinic chain; Dr. Aglow, specializing in professional medical skincare products; ACT Health Clinic, promoting wellness and regenerative medicine; and Aglow Hair, specializing in hair growth.

Offering a comprehensive range of medical-grade solutions for complete head-to-toe treatments, our services are designed to deliver gratifying results within an elegant and serene atmosphere. Our unwavering commitment to exceptional client service is characterized by a warm, effective, and genuine approach, ensuring that each client receives the utmost care and attention they deserve.

Applicant will be responsible for the Wellness and Regenerative Medicine division, ACT Health of Aglow Medical Group.

ACT Health is dedicated to addressing aging related issue with a specific focus on health optimization and illness therapeutic solutions. Our team is dedicated to promoting 'Healthful Enthusiasm' among our clients. We believe in fostering positive and beneficial habits thereby contributing to good health, illness prevention and enhancement of overall well-being.

Job description

The Marketing & Operation Manager is responsible for developing and executing ACT Health Clinic’s overall marketing strategy to strengthen brand positioning, generate qualified leads, support sales conversion, and drive sustainable revenue growth.

The role oversees both online and offline marketing, ensuring that all marketing activities are commercially focused, measurable, medically appropriate, and aligned with ACT’s business objectives.

In addition, the role is responsible for overseeing and coordinating HQ operational and administrative functions to ensure smooth day-to-day business operations. This includes improving internal workflows, coordinating across departments and outlets, monitoring operational requirements, and ensuring management directives are effectively communicated and executed.

Key Responsibilities

• Provide strategic direction for ACT’s overall marketing and brand positioning.
• Lead the development of social media content, videos, advertisements, brochures, posters, website materials, and other marketing collateral.
• Coordinate designers, videographers, content creators, and external agencies.
• Plan and execute online and offline marketing campaigns to drive brand awareness, lead generation, patient acquisition, and sales.
• Coordinate campaign concepts, promotional mechanics, marketing materials, and implementation timelines.
• Work with relevant teams to optimize digital content for SEO, visibility, reach, and performance.
• Oversee Meta, Google, TikTok, XHS and other relevant digital marketing and lead-generation channels.
• Monitor key commercial metrics, including: Cost Per Lead (CPL), Qualified Lead Rate, Cost Per Acquisition (CPA), Lead Conversion Rate ,Turn-Up / Appointment Attendance Rate, Return on Ad Spend (ROAS) & Marketing-generated revenue.
• Ensure digital campaigns generate measurable commercial outcomes rather than engagement alone.
• Oversee Online Support Service (OSS) lead management to ensure enquiries are responded to promptly, professionally, and effectively.
• Drive strong lead-to-appointment and appointment turn-up rates through proper follow-up and lead management.
• Plan and coordinate ACT’s online and offline events, including health talks, roadshows, launches, and promotional activities.
• Identify and develop strategic collaborations with corporate partners, healthcare providers, wellness brands, and other relevant organizations.
• Identify, engage, and manage influencers, KOLs, ambassadors, and other suitable partners to expand ACT’s brand reach.
• Coordinate marketing requirements, promotional materials, and communication for collaborations and events.
• Oversee and coordinate day-to-day HQ operational and administrative requirements.
• Identify operational gaps, inefficiencies, and recurring issues, and implement appropriate corrective actions.
• Coordinate with relevant departments on documentation, approvals, purchasing, invoices, vendors, and other HQ requirements.
• Recruit, onboard, and train OSS and relevant Operations team members.
• Provide regular coaching, guidance, feedback, and corrective actions where necessary.
• Plan and manage approved budgets for HQ operations and marketing activities.
• Prepare reports, business analyses, and presentations for management meetings.
• Perform any other ad‑hoc duties and responsibilities assigned by Management from time to time.

Job Requirement

• Bachelor’s Degree in Business Administration, Marketing, Healthcare Management, or related field
• Proven Experiences in operations, sales management, or clinic management (experience in healthcare, aesthetic, or wellness industry will be an added advantage)
• Proven track record in achieving sales targets and driving revenue growth
• Strong leadership experience in managing and developing teams, particularly in Sales & Operations (S&O) environment
• Hands‑on experience in recruitment, manpower planning, and team structuring
• Strong understanding of sales pipeline management (online & offline) and lead conversion strategies
• Experience in campaign planning, promotions, and business growth strategies
• Ability to analyze data and prepare reports on sales performance, marketing campaigns, and operational KPIs
• Strong problem‑solving and decision‑making skills with a results‑driven mindset
• Excellent interpersonal and communication skills, with the ability to engage stakeholders across all levels (outlet & HQ)
• Ability to work in a fast‑paced, dynamic environment and manage multiple priorities

Job Highlights

• Competitive salary and comprehensive benefits package offered.
• Join a prominent healthcare organization and be part of a leading team in the industry.
• Engage in a dynamic and collaborative work environment that values teamwork.
• Business partnership opportunities available for growth and success.
• Access to professional development and growth opportunities to enhance your career.