Marketing & Communications Manager

Pullman Hotels & Resorts; Kuching; On-site; MYR 90,000 - 150,000; Full time

Job summary

Pullman Kuching seeks a Marketing & Communications Manager to lead the hotel's marketing and communications strategies, raise brand awareness, and drive revenue aligned with Accor standards.

You will oversee digital marketing, social media, content, PR, media relations, campaigns and promotions, coordinating with Sales, Revenue, F&B, and Rooms to ensure campaigns support business priorities.

Qualifications

• Bachelor's Degree in Marketing, Communications, Public Relations, Business Administration, Hospitality Management or related field.
• Minimum 3–5 years of relevant experience in Marketing, Communications, Public Relations, Digital Marketing or related field.
• Hotel Marketing & Communications experience is highly preferred.
• Strong knowledge of digital marketing, social media marketing, content marketing and online advertising.

Responsibilities

• Develop and execute the hotel's marketing and communications strategies.
• Manage all aspects of hotel communications, including digital marketing, social media, content creation, public relations, media relations, campaigns, promotions, brand communications, and internal communications.
• Work closely with Sales, Revenue, Food & Beverage, Rooms Division and other departments to ensure marketing activities align with business priorities and Accor brand standards.

Skills

communication

creativity

commercial awareness

digital capability

planning & organisation

relationship management

results orientation

brand orientation

Education

Bachelor's degree (Marketing/Communications/PR/Business/Hospitality)

Job description

Company Description

Pullman Kuching is centrally located in the Kuching Golden Triangle, enjoying pride of place on Jalan Mathies hill, with panoramic city and river views. The first Pullman hotel in this vibrant city, Pullman Kuching features 389 spacious, contemporary rooms and offers easy access to renowned Borneo national parks. The hotel is ideal for business guests, offering an abundance of conferencing space, state of the art facilities and technology, plus a range of trendy restaurants and bars, and a high‑end spa.

Job Description

The Marketing & Communications Manager is responsible for developing and executing the hotel's marketing and communications strategies to strengthen Pullman Kuching's brand positioning, increase awareness, drive revenue opportunities, and support the overall commercial objectives of the hotel.

The position will manage all aspects of hotel communications, including digital marketing, social media, content creation, public relations, media relations, campaigns, promotions, brand communications, and internal communications.

The role will work closely with Sales, Revenue, Food & Beverage, Rooms Division and other departments to ensure that all marketing activities are aligned with the hotel's business priorities and Accor brand standards.

Communication

Strong written, verbal and interpersonal communication skills.

Creativity

Ability to develop engaging ideas, campaigns and content that strengthen the hotel's positioning.

Commercial Awareness

Understands how marketing activities contribute to room, F&B and overall hotel revenue.

Digital Capability

Strong understanding of social media, digital marketing, online content and digital performance.

Planning & Organisation

Able to manage multiple campaigns, projects and deadlines effectively.

Relationship Management

Able to build effective relationships with media, agencies, suppliers, Accor teams and internal stakeholders.

Results Orientation

Focused on measurable outcomes and continuous improvement.

Brand Orientation

Strong understanding of brand consistency and ability to protect and enhance the Pullman brand.

Qualifications

• Bachelor's Degree in Marketing, Communications, Public Relations, Business Administration, Hospitality Management or a related field.
• Minimum 3–5 years of relevant experience in Marketing, Communications, Public Relations, Digital Marketing or a related field.
• Experience in a hotel Marketing & Communications role is highly preferred.
• Strong knowledge of digital marketing, social media marketing, content marketing and online advertising.