Marketing - Client Services Manager

East Coast Capital Management (Australia); Selangor; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking a hands-on Marketing and Investor Relations professional to run the group’s marketing efforts, month-end reporting, and serve as the first point of contact for clients and investors across Malaysia and Australia.

You will plan campaigns, manage social media and email content, update WordPress pages, monitor analytics, support onboarding and KYC/AML processes, and collaborate with management to deliver timely, accurate performance data.

Qualifications

• Degree or higher required.
• Minimum 3 years in marketing, client services or investor relations.
• Excellent command of written and spoken English.
• Proficient in Microsoft Office and CRM/email marketing tools.
• Strong numerical accuracy.
• Reliable under fixed monthly deadlines.
• Discreet, comfortable handling confidential investor, client and company information.
• Able to work across Malaysian and Australian business hours.
• Experience in financial services.
• Understanding of funds or financial markets.
• Exposure to KYC/AML onboarding.
• Familiarity with WordPress.

Responsibilities

• Plan and execute marketing campaigns, and report on results.
• Create, manage and schedule social media content across the company’s platforms and brands, including copywriting and basic design assets.
• Prepare and schedule email campaigns and newsletters for review.
• Update and publish website content on WordPress.
• Monitor website and social media analytics and SEO, and report on performance.
• Coordinate conferences and webinars.
• Own the month-end reporting cycle, preparing performance reports, factsheets and presentations from approved NAV data.
• Publish approved materials to the investor data room.

Skills

Campaign planning

Social media management

Copywriting

Email marketing

WordPress

CRM experience

Microsoft Office

Data reporting

Education

Bachelor’s degree or higher

Tools

CRM tools

Email marketing tools

WordPress

Microsoft Excel/Office

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are a boutique fund management group with operations in Australia and a growing presence in Asia. Our Kuala Lumpur office supports the group's marketing and operations.

General Description:

Run the group’s marketing and month-end reporting, and be the first point of contact for client and investor enquiries. A hands-on role working directly with management across Malaysia and Australia.

Scope and Responsibilities:

• Plan and execute marketing campaigns, and report on results.
• Create, manage and schedule social media content across the company’s platforms and brands, including copywriting and basic design assets.
• Prepare and schedule email campaigns and newsletters for review.
• Update and publish website content on WordPress.
• Monitor website and social media analytics and SEO, and report on performance.
• Coordinate conferences and webinars.
• Own the month-end reporting cycle, preparing performance reports, factsheets and presentations from approved NAV data.
• Post monthly performance and AUM figures to industry databases and platforms.
• Publish approved materials to the investor data room.
• Act as the first point of contact for client and investor enquiries.
• Support client onboarding and KYC/AML documentation.
• Coordinate subscriptions and redemptions with the fund administrator.
• Maintain the CRM and contact database.
• Ensure client-facing material is approved before release.
• Liaise with internal teams to deliver services accurately and on time.
• Identify and resolve client issues promptly.
• Analyse client feedback and implement improvements.
• Carry out other duties assigned by the Company from time to time.

Ideal Candidate:

• Attentive, detail-oriented and trustworthy.
• Patient and empathetic with clients.
• Able to multitask and prioritise effectively.
• Adaptable and thrives under pressure.
• Critical thinker and problem solver.
• Team player, and able to work independently.

Job Requirements:

• Possess a degree or higher.
• Minimum 3 years in marketing, client services or investor relations.
• Excellent command of written and spoken English.
• Proficient in Microsoft Office and CRM/email marketing tools.
• Strong numerical accuracy.
• Reliable under fixed monthly deadlines.
• Discreet, comfortable handling confidential investor, client and company information, and able to work independently.
• Comfortable working across Malaysian and Australian business hours.
• Experience in financial services.
• Understanding of funds or financial markets.
• Exposure to KYC/AML onboarding.
• Familiarity with WordPress.

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• working: 3 years (Required)

License/Certification:

• degree certification (Required)

Work Location: Hybrid remote in Petaling Jaya