Marketing & Client Services Manager

Jobstreet Malaysia; Selangor; On-site; MYR 60,000 - 102,000; Full time

Job summary

Jora Malaysia is seeking a detail‑oriented marketing and investor relations professional to run group marketing, month‑end reporting and client inquiries across Malaysia and Australia. You will manage campaigns, content, WordPress updates, CRM and onboarding processes, while coordinating events and reporting to management.

The ideal candidate has a degree, at least three years in marketing or IR, strong English, and proficiency with MS Office, CRM tools and WordPress.

Qualifications

• Minimum 3 years in marketing, client services or investor relations.
• Excellent command of written and spoken English.
• Proficient in Microsoft Office and CRM/email marketing tools.
• Strong numerical accuracy and discretion with confidential information.

Responsibilities

• Plan and execute marketing campaigns, and report on results.
• Create, manage and schedule social media content across platforms.
• Prepare and schedule email campaigns and newsletters for review.
• Update and publish website content on WordPress.
• Monitor website and social media analytics and SEO, and report on performance.
• Own the month-end reporting cycle, preparing performance reports and presentations.
• Coordinate conferences and webinars.
• Act as the first point of contact for client and investor enquiries.
• Support client onboarding and KYC/AML documentation.
• Maintain the CRM and contact database.
• Liaise with internal teams to deliver services accurately and on time.

Skills

MS Office

CRM tools

Email marketing

Attention to detail

Client service

Education

Bachelor's degree or higher

Tools

WordPress

CRM

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Run the group's marketing and month-end reporting, and be the first point of contact for client and investor enquiries. A hands-on role working directly with management across Malaysia and Australia.

Key responsibilities

Plan and execute marketing campaigns, and report on results

Create, manage and schedule social media content across the company’s platforms and brands, including copywriting and basic design assets

Prepare and schedule email campaigns and newsletters for review

Update and publish website content on WordPress

Monitor website and social media analytics and SEO, and report on performance

Coordinate conferences and webinars

Own the month-end reporting cycle, preparing performance reports, factsheets and presentations from approved NAV data

Post monthly performance and AUM figures to industry databases and platforms

Publish approved materials to the investor data room

Act as the first point of contact for client and investor enquiries

Support client onboarding and KYC/AML documentation

Coordinate subscriptions and redemptions with the fund administrator

Maintain the CRM and contact database

Ensure client-facing material is approved before release

Liaise with internal teams to deliver services accurately and on time

Identify and resolve client issues promptly

Analyze client feedback and implement improvements

Carry out other duties assigned by the Company from time to time

Ideal Candidate:

Attentive, detail-oriented and trustworthy

Patient and empathetic with clients

Able to multitask and prioritize effectively

Adaptable and thrives under pressure

Critical thinker and problem solver

Job Requirements

Possess a degree or higher

Minimum 3 years in marketing, client services or investor relations

Excellent command of written and spoken English

Proficient in Microsoft Office and CRM/email marketing tools

Strong numerical accuracy

Reliable under fixed monthly deadlines

Discreet, comfortable handling confidential investor, client and company information, and able to work independently

Comfortable working across Malaysian and Australian business hours

Experience in financial services.

Understanding of funds or financial markets.

Exposure to KYC/AML onboarding

Familiarity with WordPress

About us

We are a boutique fund management group with operations in Australia and a growing presence in Asia. Our Kuala Lumpur office supports the group's marketing and operations.

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