Market Research Project Manager/Senior Manager

Ipsos in Malaysia; Kampung Malaysia Tambahan; On-site; MYR 90,000 - 150,000; Full time

Job summary

Ipsos in Malaysia is seeking a skilled Project Manager to support the Project Management team in daily client account activities. You will work closely with Project Managers to ensure projects are set up efficiently and run end-to-end, delivering against specifications while delighting clients.

You will join a team focused on improving processes, challenging status quo, and finding smarter ways of working across surveys setup, data handling, and reporting.

Qualifications

• Bachelor’s degree in Statistics, Applied Statistics, Mathematics, Psychology, Economics, or related field.
• At least 6 years of market research project management experience, including complex/multi-market tracking and ad hoc studies.
• Applied knowledge of sampling methodologies (e.g., quotas, incidence, weighting).
• Excellent written and verbal communications in English.
• Strong critical thinking, mathematical/quantitative reasoning, and problem-solving skills.

Responsibilities

• Own project scope, timelines, budgets, milestones, risks and change control across multiple, complex projects.
• Coordinate with research, operations/fieldwork, scripting, and data processing teams; run status updates and ensure clear task ownership and resource planning.
• Monitor fieldwork and reconcile progress against target sample requirements and quality KPIs; manage vendors to agreed SLAs.
• Oversee report production, including direct analysis/table generation using market research software and translating tables into clear visuals in PowerPoint.
• Coach and support junior team members on tools, processes, QA standards, and best practices.

Skills

Project management

Stakeholder management

Data analysis

Quality assurance

Communication

Education

Bachelor’s degree in Statistics/Mathematics/Psychology/Economics or related field

Tools

SPSS

Survey Reporter

InfoTools

Excel

Job description

The function of this role is to provide support to the Ipsos Project Management team on the day-to-day responsibilities on the relevant client account. These responsibilities could range from supporting continuous tracking data on the full portfolio of products within the client business, to specific ad hoc shorter time frame projects. Working closely with the Project Managers, you will be involved with tasks and responsibilities that help ensure that the project is both set up and running efficiently end to end, with a view to delivering against project specifications and delighting the client. You’ll be joining a team who are passionate about improving processes and have a creative way of constantly challenging the status quo to find smarter ways of working.

ENVIRONMENT

Ipsos is among the world’s largest global research companies focusing on five key areas: Advertising, Public Affairs, Brand Tracking, Customer Experience and Market Understanding. Our ambition is to make market research one of the primary means to understand contemporary society and economy. And to make Ipsos a strategic partner for those who wish to make better understand the world and play an active part in it, with lasting success.

Key Responsibilities

Project leadership and delivery

• Own project scope, timelines, budgets, milestones, risks and change control across multiple, complex projects
• Coordinate with research, operations/fieldwork, scripting, and data processing teams; run status updates and ensure clear task ownership and resource planning
• Assess feasibility, sampling design, quotas, and incidence; advise on approach and trade-offs
• Monitor fieldwork and reconcile progress against target sample requirements and quality KPIs; manage vendors to agreed SLAs
• Maintain rigorous documentation, including change logs, version control, governance trackers, and project financials (estimates/invoicing)
• Communicate effectively and ensure strict adherence to company rules and regulations

Survey setup and quality control

• Review questionnaires, stimuli, and brand lists for clarity, feasibility, and respondent experience; recommend improvements and sign-off for programming
• Manage brand lists for accuracy and version control
• Oversee programmed survey testing across markets; validate content, logic/routing, instructions and stimuli
• Manage translations/overlays and ensure consistency across versions and markets
• Maintain inputs tied to client designs (e.g., Questionnaire Selection File, Pre-Code File, MRT updates)
• Ensure quality and accuracy of deliverables for self and team

Data management, analysis, and reporting

• Oversee receipt and QA of datasets (Excel, SPSS, Survey Reporter, InfoTools)
• Ensure logic checks and spec compliance; confirm readiness for analysis
• Guide transformations and weighting (Excel/SPSS) as required
• Update DP specs and data portals when questionnaires change; manage approvals
• Partner with researchers to shape analysis plans and storylines aligned to client objectives
• Oversee report production, including:
• Direct analysis/table generation using market research statistical software
• Translate tables/raw data into clear visuals in PowerPoint, ensuring accuracy of data, footnotes, legends, titles, etc.
• Review and refine commentary to highlight key learnings and actionable recommendations
• Perform thorough QC on all outputs to ensure accuracy and consistency

Stakeholder management and collaboration

• Be actively involved in account management, strengthening existing client relationships and developing new ones
• Build effective working relationships with internal stakeholders, external partners/vendors, and client stakeholders
• Serve as a primary day-to-day contact where appropriate; communicate proactively on status, risks, and decisions; manage expectations and upscale issues early
• Work alongside the Research team to deliver bespoke, value-added analysis and insight
• Coach and support junior team members on tools, processes, QA standards, and best practices; provide day-to-day feedback, support performance reviews, and ensure effective team utilisation
• Identify process gaps and propose practical, scalable improvements
• Champion best practices in project management platforms, techniques, documentation, and QA
• Contribute to playbooks/standards and support training of the wider team

Working Relationships

• Internal: Research Teams, Project Management Teams (with collaboration across programming / scripting, operations and data processing as required)
• External: Fieldwork partners/vendors, client stakeholders (where appropriate)

Qualifications and Experience

• Bachelor’s degree in Statistics, Applied Statistics, Mathematics, Psychology, Economics, or related field
• At least 6 years of market research project management experience, including complex/multi-market tracking and ad hoc studies
• Applied knowledge of sampling methodologies (e.g., quotas, incidence, weighting)
• Excellent written and verbal communications in English
• Strong critical thinking, mathematical/quantitative reasoning, and problem-solving skills
• Proven ability to work under pressure, manage multiple projects, and meet tight deadlines
• Able to work effectively both independently and as part of a team
• Keen interest in the market research industry

Knowledge & Skills

Technical and analytical

• Advance data manipulation skills in Excel; SPSS proficiency preferred
• Familiarity with Survey Reporter / InfoTools / Q software is an advantage
• Strong quantitative analysis skills with exceptional accuracy and attention to detail
• Proficient in using project management platforms and methodologies.
• Disciplined approach towards effective documentation and change control processes.
• Regular use of AI tools and technologies is considered an added advantage.

Communication and ways of working

• Clear, proactive communicator with strong interpersonal and stakeholder management skills
• Fast learner and proactive in self-directed learning/training
• Strong and effective time management; able to multitask across global teams and time zones
• Disciplined, organized, and able to work independently while staying collaborative
• Quality-focused with strong commitment to deadlines and continuous learning
• Creative, out-of-the-box problem solver who delivers practical, data-backed solutions
• Combines structured analysis with creative thinking to resolve complex issues and improve processes
• Leads alignment between cross functional teams
• Keen eye for detail and focus on delivering error-free outcomes

Personal and Job Attributes

• Confident collaborating in a distributed, virtual environment
• Resourceful, pro‑active and results oriented
• Positive attitude, accountable and professional
• Strong ownership mindset; strong team player
• Self‑driven and committed
• Curious and passionate about research
• Enjoys collaborating with colleagues around the world
• Constructively challenges the status quo

Why You Will Thrive Here

• Opportunity to work on impactful projects with global teams and clients
• Structured learning and development with exposure to research methods, platforms, and tools
• A supportive team and inclusive culture that values initiative, quality and continuous improvement

Measures of Performance

• Able to translate direction from Research leadership into clear plans and deliver accurate, consistent outputs against agreed parameters
• On‑time, on‑budget, and on‑spec project delivery with low error/rework rates
• Quality and clarity of analysis, deliverables and commentary
• Ownership and accountability for assigned tasks
• Effective risk management and issue resolution
• Constructive contributions to process improvement and adoption of best practices
• Positive feedback from internal stakeholders and clients
• Coaching/mentoring impact on junior team members and team effectiveness
• Financial performance versus plan (e.g., margin, forecast accuracy, timely invoicing)