Market Executive

Traveloka; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading travel tech company in Kuala Lumpur is seeking a detail-oriented Market Coordinator to support its Chains Market Management team. The successful candidate will be instrumental in ensuring operational efficiency across the hotel portfolio, collaborating with internal teams, and driving competitiveness. Candidates with a Bachelor’s degree and 1-3 years of experience in e-commerce or hospitality, along with strong analytical and communication skills, are encouraged to apply. This role provides an exciting opportunity to work in a dynamic and fast-paced environment.

Qualifications

• 1-3 years of experience in e-commerce, travel, hospitality or a similar environment.
• Ability to work with data from multiple sources.
• Strong organizational skills.

Responsibilities

• Assist in tracking and coordinating the onboarding process of newly acquired chain hotels.
• Provide day-to-day operational assistance to Market Managers.
• Monitor supply health metrics and ensure properties remain active and competitive.

Skills

Strong analytical skills

Excellent attention to detail

Effective communication skills

Proficiency in Excel/Google Sheets

Education

Bachelor’s degree in business or related field

Tools

Tableau

CRM tools

Job description

Job Description

We are seeking a detail-oriented and proactive Market Coordinator to support our Chains Market Management team. The ideal candidate will play a key role in maintaining operational efficiency and overall competitiveness of our hotel portfolio, ensuring seamless collaboration across internal teams and partners.

Key Responsibilities

• Onboarding Support
• Assist in tracking and coordinating the onboarding process of newly acquired chain hotels.
• Ensure all property details, content, and payment setups are correctly configured prior to go-live.
• Liaise with internal teams and hotel partners to resolve onboarding-related issues promptly.
• Operational Support
• Provide day-to-day operational assistance to the Market Managers, especially in regions without MM local coverage.
• Handle administrative and content management tasks to ensure accurate and up-to-date property information.
• Support in resolving VCC/payment issues in collaboration with Finance and Partner Services teams.
• Pricing and Competitiveness
• Assist Market Managers in conducting regular pricing checks to ensure rate parity with other OTAs.
• Flag and elevate discrepancies or pricing opportunities to Market Managers.
• Data & Performance Monitoring
• Monitor supply health metrics to ensure properties remain active, bookable, and competitive.
• Extract and share raw data from multiple dashboards to identify trends, risks, and opportunities.
• Assist MMs in preparing presentation materials and help in formatting or refining decks.

Job Requirements

• Bachelor’s degree in business, Hospitality, Economics, or a related field.
• 1–3 years of experience in e-commerce, travel, hospitality, or a similar fast-paced environment.
• Strong analytical skills with the ability to work with data from multiple sources.
• Excellent attention to detail and strong organizational skills.
• Proficiency in Excel/Google Sheets; experience with BI dashboards like Tableau or CRM tools is an advantage.
• Effective communication and problem-solving skills.
• Ability to work independently and collaborate effectively across teams and regions.