Maritime Customer Service Executive – Chennai

Inchcape Shipping Services; Shah Alam; On-site; MYR 15,000 - 23,000; Full time

Job summary

Inchcape Shipping Services is seeking a Customer Service professional to be the first point of contact in Enquiry Management, delivering responsive and customer-focused service.

Based in Chennai - Guindy, the role requires close coordination with port and local office teams, ensuring accurate PDAs and timely responses while building strong client relationships and maintaining SLA adherence.

Qualifications

• Knowledge of port operations.
• Working knowledge of CRM systems.
• Proficient with MS Office (Outlook, Excel, Word).
• Excellent communication and interpersonal skills.
• Attention to detail and problem-solving abilities.
• Experience in a customer service centre in marine/shipping industry.
• 1–2 years of customer service experience.

Responsibilities

• Respond to enquiries within the specified SLA and create a PDA.
• Communicate with the customer to capture precise requirements for the PDA.
• Refer to port details in the shared drive and liaise with local offices for accurate PDA information.
• Follow up on PDAs issued within SLA and obtain customer feedback.
• Track and monitor all enquiries in the system.
• Monitor port call communications and resolve pending issues with relevant parties.
• Hand over won business to the local office to proceed with operations planning.
• Meet clients face to face occasionally to develop relationships.
• Build sustainable relationships with customers and internal parties through open communication.
• Liaise with multiple stakeholders to ensure timely responses.

Skills

Port operations

CRM systems

MS Office (Outlook, Excel, Word)

Communication

Attention to detail

Customer service in marine/shipping

2 years customer service experience

Tools

CRM systems

MS Office Suite

Job description

Inchcape Shipping Services is seeking a Customer Service professional to be the first point of contact in Enquiry Management, delivering responsive and customer-focused service.

Based in Chennai - Guindy, the role requires close coordination with port and local office teams, ensuring accurate PDAs and timely responses while building strong client relationships and maintaining SLA adherence.