Mandarin Interpreter OPI/VRI

Languagebees; Malaysia; Remote; MYR 36,000 - 48,000; Full time

Job summary

Language Bees is seeking a full-time remote Mandarin-English interpreter (OPI/VRI) to provide real-time interpretation for medical, legal, business, and general customer service settings. You will convey meaning and tone with confidentiality and professionalism, handling scheduled and on-demand calls while using LanguageBees' platforms.

Ongoing training and quality assurance are part of the role. Strong Mandarin and English proficiency, together with customer service skills and reliable

Qualifications

• Native Mandarin and professional-level English fluency with excellent listening and speaking abilities
• Strong customer service and communication skills with empathy and cultural sensitivity
• Reliable access to a quiet workspace, high-speed internet, and appropriate audio/video equipment
• Ability to follow client-specific procedures and documentation requirements

Responsibilities

• Provide real-time Mandarin-English interpretation over the phone (OPI) and via video (VRI for medical, legal, business, and general customer service contexts)
• Accurately convey meaning, tone, and intent between parties while maintaining confidentiality and professionalism
• Manage scheduled and on-demand calls and document sessions as required
• Participate in ongoing training, quality assurance activities, and skill development to ensure high-quality service

Skills

Mandarin (Native)

English fluency

Customer service

Clear communication

Job description

Company Description

Language Bees is a virtual call center leader specializing in international direct-response services that emphasize excellence, affordability, and reliability. The company serves a broad range of clients, from emerging startups to global enterprises, through carefully refined processes that drive strong results and cost efficiency. Its service portfolio includes medical and legal interpretation as well as advanced IT professional solutions that support clients in a fast-changing global marketplace. Language Bees is known for precision, professionalism, and exceptional customer service, and invests in continuous training and development to keep teams at the forefront of industry standards. The organization is committed to growth and innovation, aligning its strategies with the evolving needs of a global client base.

Role Description

This is a full-time remote role for a Mandarin Interpreter (OPI/VRI). The interpreter will provide real-time Mandarin-English interpretation over the phone (OPI) and via video (VRI) for medical, legal, business, and general customer service contexts. Day-to-day responsibilities include accurately conveying meaning, tone, and intent between parties, following client and industry protocols, and maintaining strict confidentiality and professionalism. The role involves managing scheduled and on-demand calls, documenting sessions as required, and using LanguageBees' technology platforms and reference materials effectively. The interpreter will also participate in ongoing training, quality assurance activities, and skill development to ensure consistent, high-quality service.

Qualifications

• Candidates should possess strong language skills, including native in Mandarin and professional-level fluency in English, with excellent listening and speaking abilities.
• Candidates should possess customer service and communication skills, including clear, neutral communication style, empathy, cultural sensitivity, and the ability to manage challenging or emotional interactions calmly.
• Reliable access to a quiet workspace, high-speed internet, and appropriate audio/video equipment.
• Candidates should possess professional and organizational skills, such as adherence to confidentiality and ethics, punctuality, time management, and the ability to follow client-specific procedures and documentation requirements.