Mandarin Call Center Team Leader - Operations

Concentrix CX Malaysia SDN. BHD.; Cyberjaya; Sur place; MYR 67 000 - 112 000; Plein temps

Résumé du poste

Concentrix in Cyberjaya is seeking a Team Leader (Mandarin) to supervise a group of call center associates, provide coaching, monitor performance, and ensure KPIs are achieved. You will coach direct reports weekly, address performance gaps with action plans, handle escalations, organize team meetings, and communicate expectations clearly.

This full-time role requires strong Mandarin language skills, a related associate degree, and the ability to work a flexible schedule in a fast-paced,

Qualifications

• Associates degree in a related field with 2–4 years of relevant experience preferred.
• Highly motivated and capable of coaching team members to achieve performance targets.
• Strong written and verbal communication skills.

Responsabilités

• Supervise a group of call center associates daily and monitor attendance.
• Coach direct reports to achieve weekly performance metrics.
• Identify performance issues and implement improvement actions up to termination.
• Ensure call center KPIs and financial targets are met.
• Communicate expectations and provide timely updates.

Connaissances

Mandarin language

Team leadership

Coaching

Communication

Multitasking

Formation

Associate's degree in related field

Description du poste

Concentrix in Cyberjaya is seeking a Team Leader (Mandarin) to supervise a group of call center associates, provide coaching, monitor performance, and ensure KPIs are achieved. You will coach direct reports weekly, address performance gaps with action plans, handle escalations, organize team meetings, and communicate expectations clearly.

This full-time role requires strong Mandarin language skills, a related associate degree, and the ability to work a flexible schedule in a fast-paced,