Manager, Transaction Banking (Digital Commercial)

Hong Leong Bank; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hong Leong Bank in Kuala Lumpur is seeking a Manager, Digital Commercial to drive the bank's corporate digital banking performance, including overseeing migration to HLB ConnectPro and guiding onboarding of complex corporate clients.

You will lead a client activation team, coordinate cross-functional stakeholders, analyze activation metrics, and deliver strategic reports to senior leadership while ensuring secure, efficient digital adoption across corporate clients.

Qualifications

• Bachelor's degree or equivalent. Commercial management experience or client migration knowledge is valued.

Responsibilities

• Lead coordination of activities to drive client activation and platform adoption for corporate banking clients.
• Oversee performance and output quality of the activation team.
• Direct data preparation and cleansing before migration to ensure compliant onboarding.
• Track activation metrics, migration milestones and team productivity for leadership.
• Coordinate cross-functional stakeholders to resolve bottlenecks and maximize activation.

Skills

Data analytics

Stakeholder management

Data cleansing

Communication

Education

Bachelor's degree

Job description

If you are looking to excel and make a difference, take a closer look at us…

Overview

The Manager, Digital Commercial is to drive our overarching corporate digital banking performance, including overseeing a comprehensive migration strategy and ensure our corporate clients successfully transition to, and actively utilize, our flagship corporate internet banking platform, HLB ConnectPro. You will direct the end-to-end onboarding and activation lifecycle, ensuring a secure, efficient, and seamless digital adoption process while driving the strategic digitalization targets of the bank.

Responsibilities

• Portfolio & Activation Co-ordination: Lead the co-ordination of a diverse portfolio of activities to drive client activation and ensure seamless platform adoption across the corporate banking portfolio.
• Team Leadership & Output Quality: Oversee the performance management, daily direction, and output quality of our dedicated client activation team, maintaining a high standard of service excellence.
• Data Integrity & Onboarding: Direct rigorous data preparation and cleansing exercises prior to migration to ensure the accurate, secure, and compliant onboarding of complex corporate client profiles onto the ConnectPro platform.
• Performance Reporting & Analytics: Track, analyze, and generate detailed performance reporting on activation metrics, migration milestones, and team productivity, providing actionable insights to senior leadership.
• Stakeholder Orchestration: Drive the co-ordination of a wide number of cross-functional stakeholders—including product development teams, relationship managers, IT infrastructure, and external clients to proactively resolve operational bottlenecks and maximize overall activation performance.

Skills & Experience

Bachelor's Degree in any equivalent. A minimum 1-2 years of commercial management experience or client migration experience. Functional knowledge of banking. Cash management solutions, and digital client onboarding processes are preferred but not mandatory. Proficient in data management, data cleansing principles, and performance analytics, capable of translating complex metrics into strategic management reports. Good communication and negotiation skills, with the ability to influence cross-functional teams and manage senior corporate clients through complex digital transitions.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers.

Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.

Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.