Manager, P&C Operations APAC

Mattel, Inc.; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

Mattel, Inc. in Kuala Lumpur is seeking a Manager, P&C Operations APAC to lead regional HR operations, delivering a scalable, technology-enabled operating model across APAC markets, including onboarding, Workday governance, and employee data management.

You will build governance, dashboards, SLAs, collaborate with Talent Acquisition, Payroll, and Benefits, coach teams, and drive process improvements in a matrix organisation while upholding our values and supporting business partners across

Qualifications

• Growth mindset and continuous learning.
• Bachelor’s degree in Human Resources, Business Administration, Organisational Psychology or related field.
• 7+ years of People & Culture / HR experience.
• 3+ years leading operational, shared services or employee lifecycle functions.
• Experience across multiple countries and cultures.
• Experience with Workday or equivalent HRIS.
• Experience leading process improvement or operational transformation initiatives.
• Strong understanding of employee lifecycle processes and HR operations.
• Advanced knowledge of HRIS platforms, preferably Workday.
• Governance, controls and service delivery models.
• Experience developing and monitoring SLAs.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a complex regional environment.
• Strong stakeholder management and influencing skills.
• Excellent written and verbal communication skills.
• Experience using Microsoft Office, Power BI and reporting tools.
• Demonstrated ability to lead teams and drive change across a matrix organisation.
• High level of discretion and ability to manage confidential information.

Responsibilities

• Lead the APAC P&C Operations team across Kuala Lumpur and Shenzhen.
• Establish and maintain regional service delivery standards, SLAs and operating procedures.
• Oversee onboarding, offboarding and employee lifecycle administration activities.
• Ensure accurate and timely processing of Workday transactions and employee data changes.
• Drive data integrity, reporting governance and operational compliance.
• Manage employee and manager support services, including case management and service requests.
• Identify and implement process improvements, automation opportunities and operational efficiencies.
• Partner with Talent Acquisition, Payroll, Compensation & Benefits, Talent Development and Business Partners to ensure seamless service delivery.
• Develop operational metrics and dashboards to monitor performance and service quality.
• Support audit, compliance and risk management activities across APAC.
• Coach and develop team members while building capability and succession within P&C Operations.

Skills

Growth mindset

7+ years experience

Team leadership

Cross-cultural experience

Process improvement

Governance

SLAs

Analytical skills

Multitasking

Stakeholder management

Communication

Change management

Discretion

Education

Bachelor’s degree in HR/Business/Organisational Psychology

Tools

Workday

Power BI

Microsoft Office

Reporting tools

Job description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:

At the heart of our company, the Global People & Culture (P&C) team partners with employees across the business to deliver a meaningful, end-to-end employee experience. We live our values every day and are committed to creating a workplace where everyone feels they truly belong. As part of our team, you’ll be encouraged to challenge the status quo, bring fresh, progressive thinking, and help drive impactful change. With a presence in over 30 countries and supporting more than 30,000 employees globally, our work has real scale and influence. We’re passionate about building an environment that amplifies purpose, passion, and play in every aspect of the employee experience. We value meaningful work, personalized career growth, and the opportunity to shape a world-class People & Culture organization.

Everyday, our Global People & Culture team role models the following strategic pillars:

• Performance and Growth: Attract and retain the best of the best. Support and inspire them to grow and contribute at the highest level
• Leadership Development: Cultivate skills and capabilities that make exceptional, innovative leaders
• Total Rewards: Reward and incentivize our people when and how it matters
• People Systems: Create integrated systems and processes that are intuitive and effective, and that yield actionable insights, designed with our people at the center
• Operational Excellence: Execute with excellence, fostering a culture of collaboration while empowering our people

Job Description

The Opportunity:

Responsible for leading the APAC P&C Operations function, delivering a scalable, standardised and technology enabled operating model across the region. This role oversees employee lifecycle administration, Workday governance, employee and manager services, operational controls and process excellence across multiple markets. The Manager, P&C Operations APAC will lead regional service delivery teams, drive continuous improvement initiatives and strengthen governance to enable Business Partners to focus on strategic business partnership activities.

What Your Impact Will Be:

• Lead the APAC P&C Operations team across Kuala Lumpur and Shenzhen.
• Establish and maintain regional service delivery standards, SLAs and operating procedures.
• Oversee onboarding, offboarding and employee lifecycle administration activities.
• Ensure accurate and timely processing of Workday transactions and employee data changes.
• Drive data integrity, reporting governance and operational compliance.
• Manage employee and manager support services, including case management and service requests.
• Identify and implement process improvements, automation opportunities and operational efficiencies.
• Partner with Talent Acquisition, Payroll, Compensation & Benefits, Talent Development and Business Partners to ensure seamless service delivery.
• Develop operational metrics and dashboards to monitor performance and service quality.
• Support audit, compliance and risk management activities across APAC.
• Coach and develop team members while building capability and succession within P&C Operations.

Qualifications

What We’re Looking For:

• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
• Bachelor’s degree in Human Resources, Business Administration, Organisational Psychology or a related discipline.
• 7+ years of People & Culture / Human Resources experience.
• 3+ years leading operational, shared services or employee lifecycle functions.
• Experience working across multiple countries and cultures.
• Experience with Workday or equivalent HRIS platforms.
• Experience leading process improvement or operational transformation initiatives.
• Strong understanding of employee lifecycle processes and HR operations.
• Advanced knowledge of HRIS platforms, preferably Workday.
• Strong knowledge of governance, controls and service delivery models.
• Experience developing and monitoring service level agreements (SLAs).
• Strong analytical and problem‑solving skills.
• Ability to manage multiple priorities in a complex regional environment.
• Strong stakeholder management and influencing skills.
• Excellent written and verbal communication skills.
• Experience using Microsoft Office, Power BI and reporting tools.
• Demonstrated ability to lead teams and drive change across a matrix organisation.
• High level of discretion and ability to manage confidential information.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best‑in‑class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in‑person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award‑winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:

The Culture at Mattel

Corporate Philanthropy