MANAGER, OPERATIONS & HOSPITAL STRATEGY

Johor Specialist Hospital; Johor Bahru; On-site; MYR 100,000 - 140,000; Full time

Job summary

Johor Specialist Hospital is seeking a Manager, Operations & Hospital Strategy to assist the RCEO in optimizing operations and implementing strategic initiatives across the Southern Region. This role encompasses strategic planning, performance management, and operational excellence.

The ideal candidate should have 5–7 years of experience in hospital operations, strong analytical skills, and excellent project management capabilities. A Bachelor’s degree is required, with a preference for candidates holding an MBA.

Collaborative and results-oriented, this position offers the opportunity to lead key growth initiatives within a dynamic healthcare environment.

Qualifications

• 5–7 years of experience in hospital operations or strategy.
• Strong exposure to data and financial analysis.
• Experience in project management and cross-functional coordination.

Responsibilities

• Support RCEO in strategic and tactical planning.
• Monitor hospital performance indicators and develop dashboards.
• Analyze financial and operational data to identify trends.
• Identify revenue generators and grow service lines.
• Coordinate and track regional strategic projects.
• Analyze financial performance and support budgeting activities.
• Work closely with Hospital CEOs and department heads.
• Support continuous improvement initiatives.

Skills

Strategic thinking

Analytical skills

Financial analysis

Project management

Communication

Stakeholder management

Education

Bachelor’s degree in business administration, Healthcare Management, Finance

Master’s Degree (MBA or equivalent)

Tools

Microsoft Office (Excel, PowerPoint)

Data analytics tools (e.g., Power BI)

Job description

GENERAL DESCRIPTION

The Manager, Operations & Hospital Strategy plays a key role in supporting the Regional Chief Executive Officer (RCEO) in driving hospital performance, operational alignment, and execution of strategic initiatives across the Southern Region. The role acts as a coordination and execution arm (control tower) for the RCEO, ensuring alignment of hospital operations with corporate and regional strategies. This includes performance tracking, data‑driven insights, strategic planning, and cross‑functional coordination to drive growth, improve efficiency, and enhance overall hospital performance.

JOB DESCRIPTION

1. Strategic Planning & Execution: Support the RCEO in strategic and tactical planning for hospitals within the region. Translate corporate and regional strategies into actionable plans at hospital level. Track progress against 5‑year Strategic Plans (SP), identify gaps, and coordinate corrective actions with hospital leadership. Support development and execution of regional initiatives and transformation programmes.
2. Performance Management & Operational Excellence: Monitor hospital performance indicators (e.g., BOR, ALOS, revenue, EBITDA/PAT). Develop and maintain regional performance dashboards and reporting. Conduct deep‑dive analysis on under‑performing areas and recommend improvement actions. Drive alignment across hospitals to ensure consistency in operational standards and service delivery.
3. Data Analytics & Business Insights: Analyse monthly financial and operational data to identify trends, risks, and opportunities. Provide data‑driven insights to support decision‑making at RCEO and hospital CEO levels. Evaluate revenue performance, cost drivers, and operational efficiency. Support development of business cases, feasibility studies, and ROI analysis.
4. Business Growth & Market Development: Identify key revenue generators and growth opportunities (internal & external). Support development of new service lines, Centres of Excellence (COE), and clinical programmes. Conduct market research and competitor analysis to support strategic positioning. Collaborate with relevant stakeholders to drive patient growth initiatives.
5. Project & Initiative Management: Coordinate and track regional strategic projects and key initiatives. Act as a focal point to ensure timely execution and follow‑through of RCEO directives. Support implementation of operational improvement and transformation projects. Monitor project outcomes and report progress to RCEO.
6. Financial & Investment Support: Analyse financial performance and support budgeting and forecasting activities. Review business proposals including CAPEX, equipment purchases, and expansion plans. Conduct ROI and financial viability assessments for strategic investments.
7. Stakeholder Management & Coordination: Work closely with Hospital CEOs, department heads, and HQ functions (e.g., Group Clinical, Marketing, Finance, HR). Facilitate alignment between hospitals and corporate initiatives. Prepare reports, presentations, and briefing materials for RCEO. Ensure effective communication and coordination across stakeholders.
8. Continuous Improvement & Special Projects: Support continuous improvement initiatives across hospital operations. Participate in ad‑hoc strategic assignments and special projects as directed by the RCEO.

JOB REQUIREMENT

Education: Bachelor’s degree in business administration, Healthcare Management, Finance, or related field. Master’s Degree (MBA or equivalent) is an added advantage.

Knowledge and Experiences: Minimum 5–7 years of relevant experience in hospital operations, strategy, business planning, or consulting. Experience in the healthcare industry is preferred. Strong exposure to data analysis, financial analysis, and performance management. Experience in project management and cross‑functional coordination.

Skills & Competencies:

• Strategic & Analytical: Strong strategic thinking and planning capability. Excellent analytical and problem‑solving skills. Ability to interpret complex data and translate into actionable insights.
• Financial & Business Acumen: Good understanding of financial statements, budgeting, and ROI analysis. Ability to evaluate business cases and investment proposals.
• Project Management: Ability to manage multiple initiatives and deliver within timelines. Strong coordination and execution capabilities.
• Communication & Interpersonal: Strong stakeholder management skills across all levels. Excellent written and verbal communication (English & Bahasa Malaysia).
• Technical Skills: Proficient in Microsoft Office (Excel, PowerPoint). Familiarity with data analytics tools (e.g., Power BI) is an added advantage.
• Special Skills: Ability to function as a regional coordination/PMO role. Strong business partnering capability with hospital leadership. Ability to work in a fast‑paced and dynamic healthcare environment.

Personal attributes: High level of integrity, accountability, and professionalism. Proactive, resourceful, and results‑oriented. Strong ownership and ability to work independently. Collaborative team player with strong drive and resilience. Willing to travel within the region.