Manager, Operating System Support (Linux)

AIA Digital+; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

AIA Digital+ seeks an experienced Linux OS lead to plan and oversee enterprise Linux environments across the region, ensuring security, stability and performance.

You will work with security teams, manage patching, monitor KPIs and collaborate with vendors to select tools, with a minimum 7 years of Linux-related experience and 3 years in a managerial role.

Qualifications

• 7 years of relevant experience, including 3 years in a managerial role with regional coverage.
• Bachelor’s degree in IT or related discipline.
• Extensive knowledge of Linux distributions (RedHat, CentOS, SUSE) and related technologies.

Responsibilities

• Plan and lead the Linux OS support strategy for the organization.
• Oversee deployment, configuration, and maintenance of Linux across the organization.
• Monitor performance and security, and report to senior leadership.

Skills

Linux OS administration

Shell scripting

Automation tools

System monitoring

Education

Bachelor’s degree in IT or related discipline

Tools

RHCE

LPIC

Job description

With respect to multiple technology knowledge

• Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
• Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year

Roles and Responsibilities

Planning and Leadership:

• Implement the approved strategy for Linux OS support, aligned with organizational goals.
• Work with the team to ensure high performance and operational efficiency.
• Oversee the deployment, configuration, and maintenance of Linux operating system across the organization.
• Ensure the stability, security, and performance of Linux servers and endpoints.

Incident & Problem Managements:

• Act as an escalation point for complex Linux OS-related issues and ensure timely resolution.
• Conduct root cause analysis for recurring issues and implement preventive measure.

Patch & Update Management:

• Develop and enforce patch management policies to ensure all Linux systems are up-to-date and secure.
• Coordinate with security teams to address vulnerabilities and apply necessary updates.

Performance Monitoring and Optimization:

• Monitor the performance of Linux systems, analyze trends, and implement improvements to enhance efficiency and reliability.
• Prepare and present regular reports on Linux OS support operations, compliance, and risk management to senior leadership.
• Collaborate with vendors and internal stakeholder to evaluate, select, and implement Linux OS-related tools and technologies.
• Manage relationships with third-party service providers and ensure SLAs are met.

Budget & Resource Management:

• Manage related budget.
• Allocate resources effectively to meet project deadline and organizational goals.
• 7 years of relevant experience in which at least 3 years in managerial position with regional coverage.
• Hands on experience on position related technical components.

OR

• An equivalent combination of qualifications and relevant experience.

Education

• Bachelor’s degree holder of university on Information Technology or related discipline

Technical Skills

• Extensive knowledge of Linux distributions (e.g., RedHat, CentOS, SUSE) and related technologies.
• Strong understanding of Linux shell scripting, automation tools and system monitoring tools.
• Experience with cloud-based Linux environments is a plus.
• Relevant certifications such as RedHat Certified Engineer (RHCE), Linux Professional Institute Certification (LPIC), or equivalent is highly desirable.