Manager, Onboarding (AMER)

GoGlobal; Malaysia; Hybrid; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Flexible remote/hybrid work

Global opportunities

Autonomy and ownership

Job summary

GoGlobal is seeking an AMER Onboarding Manager to lead end-to-end onboarding and implementation for new clients across the Americas. You will coordinate cross-functional teams, manage timelines, and ensure data setup and BAU handover are completed to deliver quick value.

You will drive client success through proactive communication, risk management, and process improvements in a fast-paced, multinational environment.

Qualifications

• Bachelor's degree required in business, administration, IT, or related field.
• 4–6 years of experience in client onboarding, implementation, project management, or customer success.
• Experience managing multiple onboarding projects simultaneously.
• Strong project coordination and organizational skills with attention to detail.
• Excellent communication and stakeholder management skills.
• Proficiency in Excel, PowerPoint, and project management/CRM tools.

Responsibilities

• Lead and manage end-to-end client onboarding and implementation projects across the Americas region.
• Develop onboarding plans, project timelines, and implementation schedules to ensure successful delivery.
• Coordinate with internal stakeholders across Operations, Payroll, HR, Technology, Finance, and Customer Success throughout the onboarding lifecycle.
• Monitor project progress, proactively identify risks, and ensure onboarding milestones are achieved.
• Oversee the data/setup of client, employee, payroll, and entity data across internal platforms and systems.
• Validate onboarding documentation and coordinate data migration where applicable.
• Coordinate a structured handover from implementation to BAU delivery teams.
• Build strong client relationships through proactive communication and effective project management.
• Deliver a positive onboarding experience while reducing timelines and accelerating time-to-value.
• Identify opportunities to improve onboarding processes and tools.

Skills

Project coordination

Stakeholder management

Cross-functional collaboration

Communication

Data handling

Education

Bachelor's degree in Business Administration or related field

Tools

CRM tools

Excel

Job description

The AMER Onboarding Manager is responsible for leading the successful onboarding and implementation of new clients across the Americas region. This role manages the end-to-end onboarding process, ensuring a seamless transition from project initiation through to business-as-usual (BAU) operations while delivering an exceptional client experience.

Reporting to the Onboarding Lead, you will coordinate cross-functional teams, manage implementation timelines, oversee system and data setup, and ensure clients achieve value quickly through a structured and efficient onboarding process.

Key Responsibilities

Onboarding & Implementation

• Lead and manage end-to-end client onboarding and implementation projects across the Americas region.
• Develop onboarding plans, project timelines, and implementation schedules to ensure successful delivery.
• Coordinate with internal stakeholders across Operations, Payroll, HR, Technology, Finance, and Customer Success throughout the onboarding lifecycle.
• Monitor project progress, proactively identify risks, and ensure onboarding milestones are achieved.

Data & System Setup

• Oversee the accurate setup of client, employee, payroll, and entity data across internal platforms and systems.
• Ensure data accuracy, completeness, and compliance with internal processes and client requirements.
• Validate onboarding documentation and coordinate data migration where applicable.

Handover to Business-as-Usual (BAU)

• Coordinate a structured and documented handover from implementation to operational delivery teams.
• Ensure all onboarding activities, documentation, and system configurations are completed before transition.
• Work closely with operational teams to ensure continuity of service following implementation.

Client Experience & Time-to-Value

• Serve as the primary point of contact for clients throughout the onboarding process.
• Build strong client relationships through proactive communication and effective project management.
• Deliver a positive onboarding experience while reducing implementation timelines and accelerating time-to-value.
• Manage client expectations and resolve onboarding issues in a timely manner.

Continuous Improvement

• Identify opportunities to improve onboarding processes, tools, and client experience.
• Support the development of standardized onboarding methodologies and best practices.
• Contribute to process improvement initiatives that enhance operational efficiency and service quality.

Key Performance Indicators (KPIs)

• Onboarding cycle time and time-to-value.
• On-time completion of onboarding projects.
• Data setup accuracy and rework rates.
• Client satisfaction throughout the onboarding journey.
• Successful and timely handover to Business-as-Usual (BAU) operations.
• Implementation quality and project delivery metrics.

Requirements

Required Qualifications

• Bachelor's degree in Business Administration, Project Management, Human Resources, Information Systems, or a related field.
• 4-6 years of experience in client onboarding, implementation, project management, customer success, or service delivery within a business services environment.
• Experience managing multiple onboarding or implementation projects simultaneously.
• Strong project coordination and organizational skills with exceptional attention to detail.
• Experience working with cross-functional teams in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Excel, PowerPoint, and project management or CRM tools.

Preferred Qualifications

• Experience onboarding clients within Payroll, HR Services, Employer of Record (EOR), Professional Services, Global Mobility, or Entity Management.
• Familiarity with implementation methodologies and CRM, HRIS, payroll, or service delivery platforms.
• Experience working in a multinational or global business environment.
• Knowledge of business process improvement and client implementation best practices.

About GoGlobal

GoGlobal is the leading professional services company helping businesses expand internationally with compliance and confidence. We simplify global expansion by providing a single point of management across more than 140 countries.

Our integrated solutions help organizations establish, manage, and grow their international operations while reducing complexity and risk.

Our Services

Entity Solutions

• Entity Establishment
• Corporate Secretarial & Directorship Services
• Domicile Services
• Dormancy & Liquidation

HR Solutions

• Global Recruitment
• Employer of Record (EOR)
• Agent of Record (AOR)
• Global Benefits
• Global Payroll
• International HR Consulting

Finance Solutions

• Accounting
• Tax

For more information, please visit GoGlobal.com.

Why Join GoGlobal?

A Fast-Paced Company Where People Come First

GoGlobal is a fast-growing global company where talented people have the autonomy to make decisions, create impact, and accelerate their careers.

We believe success is measured by outcomes, not hours. Our people are empowered to take ownership, move quickly, and help shape the future of our business.

What You Can Expect

• Real ownership and the autonomy to make meaningful decisions.
• A diverse, collaborative, and supportive global team.
• Opportunities to work across international markets.
• Fast career progression based on performance and impact.
• Flexible remote and hybrid working arrangements.

Why We're Different

At GoGlobal, your growth is directly connected to your contribution.

• Merit-based career progression - advancement is earned through performance and impact.
• Fast decision-making - minimal bureaucracy allows ideas to become reality quickly.
• Ownership & autonomy - you'll have the freedom to lead initiatives and create value.
• Global opportunities - collaborate with colleagues, partners, and clients around the world.
• Continuous growth - rapid business expansion creates ongoing career opportunities.
• High-performance culture - we challenge and support one another to achieve excellence.
• Collaborative environment - work seamlessly across borders without organizational silos.
• Transparency & trust - open communication and empowered decision-making.
• Flexible working - remote and hybrid work designed to support productivity, agility, and work-life balance.