Manager, Japanese Client Services & Digital CX

Deloitte Southeast Asia; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Deloitte Southeast Asia is seeking a Manager to lead our Customer & Marketing Technology practice in Southeast Asia from Kuala Lumpur. You will guide projects across customer touchpoints, CRM implementations, and multi-cloud strategies while mentoring a mixed team of local and JCS colleagues.

The role requires native-level Japanese with business English or vice versa, and proven consulting experience in strategy or marketing within the region.

Qualifications

• Native level Japanese and business English proficiency.
• Experience in a consulting firm on strategy or marketing topics.
• Southeast Asia related consulting experience.

Responsibilities

• Lead a mixed team of local and JCS members on projects.
• Develop client relationships and pursue new opportunities.
• Deliver high-quality outcomes and drive project success.

Skills

Japanese language

English language

Consulting experience

Strategy consulting

Marketing consulting

Leadership

Stakeholder management

Job description

Deloitte Southeast Asia is seeking a Manager to lead our Customer & Marketing Technology practice in Southeast Asia from Kuala Lumpur. You will guide projects across customer touchpoints, CRM implementations, and multi-cloud strategies while mentoring a mixed team of local and JCS colleagues.

The role requires native-level Japanese with business English or vice versa, and proven consulting experience in strategy or marketing within the region.