Manager, Customer Development

Kimberly-Clark Corporation; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Kimberly-Clark Corporation in Kuala Lumpur is seeking a Manager, Customer Development to lead strategic account development, drive sales growth, and optimize category performance across major customers.

You will partner with Marketing, Supply Chain, and Finance to deliver growth plans, manage Joint Business Plans, forecasts, and performance reviews while ensuring flawless execution of customer agreements.

Qualifications

• Bachelor’s Degree required.
• Minimum 3 years of FMCG sales experience handling major/key accounts.
• Strategic thinker with strong data analysis and time management.
• Excel and PowerPoint proficient.
• Strong business partnering and customer service mindset.
• Good communication, assertive and flexible.
• Independently driven with problem-solving skills.

Responsibilities

• Develop and implement account strategies to achieve sales targets.
• Build relationships with key decision-makers and lead Joint Business Plans.
• Drive trade investments, promotions, and customer profitability.
• Collaborate with Marketing, Category Management, and Supply Chain.
• Prepare accurate forecasts, monitor KPIs, and provide updates to management.
• Ensure execution of customer agreements and commercial commitments.

Skills

Account development

FMCG sales

Data analysis

Strategic thinking

Communication skills

Project management

Time management

Independent working

Negotiation

Education

Bachelor’s Degree

Tools

Excel

PowerPoint

Job description

Manager, Customer Development Job Description Your Job You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

Role Overview & Primary Accountabilities:

Business Development & Growth

Develop and implement account strategies to achieve sales, market share, and profitability targets. Identify growth opportunities within existing customers and new business channels. Drive volume, value, and category growth through effective customer development plans. Monitor business performance and recommend corrective actions to close gaps against targets.

Key Account Management

Build and maintain strong relationships with key decision-makers within assigned customers. Lead annual business planning, Joint Business Plans (JBP), and commercial negotiations. Manage trading terms, promotional investments, rebates, and customer profitability. Ensure successful execution of customer agreements and commercial commitments.

Trade & Category Development

Collaborate with Marketing, Category Management, and Supply Chain teams to develop customer-specific growth plans. Drive promotional planning, new product launches, and assortment optimization.

Forecasting & Performance Management

Prepare accurate sales forecasts and demand plans. Track sales performance, customer KPIs, and budget utilization. Analyze sales data and customer performance to develop actionable recommendations. Provide regular business updates and performance reviews to management.

Cross-Functional Collaboration

Work closely with Marketing, Finance, Supply Chain, Customer Service, and Operations teams. Ensure alignment between customer requirements and internal business objectives. Resolve operational issues affecting customer service levels and business performance.

Financial Management

Manage trade investment budgets effectively to maximize ROI. Monitor customer profitability and rebate programs. Ensure compliance with company financial and commercial policies.

Key Performance Indicators (KPIs)

• Net Sales Growth
• Market Share Growth
• Customer Profitability
• Trade Investment ROIol>
• Distribution Expansion
• New Product Introduction (NPI)
• Forecast Accuracy

Analyze market trends, shopper insights, and competitor activities to identify opportunities. Improve product distribution, visibility, and shelf presence across channels.

About Us

Huggies®. Kotex®. Poise®. Depend®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you. At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact. We’re founded on 151 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark. Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

Essential Requirements

• Bachelor’s Degree
• Minimum of 3 years of experience in FMCG sales handling major/key accounts
• Strategic thinker with excellent skills in data analysis and time management
• Excel and Powerpoint proficient
• Strong demonstration of business partnering/customer service
• With good communication skills, assertive and flexible
• Good project management skills
• Highly adaptable and open to learn new concepts.
• Shows initiative and creativity
• Conscious about quality of work
• Can work independently and solve problems.
• Seeks to continuously improve.
• Seeks new trends in ways of doing.

No Relocation

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

Primary Location

Kuala Lumpur Office Additional Locations

Worker Type

Employee Worker Sub-Type Regular Time Type Full time

Company Description

Fueled by ingenuity, creativity, and an understanding of people's most essential needs, we're working to find new ways to make a positive impact on the world we share. Kimberly-Clark and its trusted brands, including Huggies, Kleenex, Scott, Kotex, Cottonelle, Poise, Depend, Andrex, Pull-Ups, GoodNites, Intimus, Neve, Plenitud, Sweety, Softex, Viva and WypAll, are an indispensable part of life for people in more than 175 countries by helping individuals experience more of what's important to them. We use sustainable practices that support a healthy planet, build stronger communities, and ensure our business thrives for decades to come. To learn more about the company's 150-year history of innovation, visit kimberly-clark.com.