Manager, Customer Development

Kimberly-Clark; Petaling Jaya; On-site; MYR 60,000 - 110,000; Full time

Job summary

Kimberly-Clark in Malaysia (Petaling Jaya) is seeking a results-driven FMCG Sales professional to own key account development and drive growth across channels. You will lead annual business planning, negotiate terms, and work closely with Marketing, Finance, and Supply Chain to optimize distribution and shelf presence.

You will analyze performance, forecast demand, and provide actionable insights to management while maintaining strong relationships with major customers.

Qualifications

• Bachelor's degree required.
• Minimum 3 years of FMCG sales handling major/key accounts.
• Strong data analysis and time management skills.
• Proficient in Excel and PowerPoint.
• Strong business partnering and customer service skills.
• Good communication, assertive and flexible.
• Project management ability and initiative.

Responsibilities

• Develop and implement account strategies to reach sales and profitability targets.
• Identify growth opportunities within existing customers and new channels.
• Drive volume and category growth through customer development plans.
• Monitor performance and advise on actions to close gaps to targets.
• Build and maintain relationships with key decision-makers and lead business planning.
• Manage trading terms, promotions, rebates, and customer profitability.
• Collaborate with Marketing, Category Management, and Supply Chain on growth plans.
• Prepare accurate sales forecasts and track KPIs.

Skills

Data analysis

Time management

Communication

Project management

Negotiation

Education

Bachelor's Degree

Tools

Excel

PowerPoint

Job description

Your Job

You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you'll help us deliver better care for billions of people around the world. It starts with YOU.

Role Overview & Primary Accountabilities:

Business Development & Growth

• Develop and implement account strategies to achieve sales, market share, and profitability targets.
• Identify growth opportunities within existing customers and new business channels.
• Drive volume, value, and category growth through effective customer development plans.
• Monitor business performance and recommend corrective actions to close gaps against targets.

Key Account Management

• Build and maintain strong relationships with key decision-makers within assigned customers.
• Lead annual business planning, Joint Business Plans (JBP), and commercial negotiations.
• Manage trading terms, promotional investments, rebates, and customer profitability.
• Ensure successful execution of customer agreements and commercial commitments.

Trade & Category Development

• Collaborate with Marketing, Category Management, and Supply Chain teams to develop customer-specific growth plans.
• Drive promotional planning, new product launches, and assortment optimization.

Forecasting & Performance Management

• Prepare accurate sales forecasts and demand plans.
• Track sales performance, customer KPIs, and budget utilization.
• Analyze sales data and customer performance to develop actionable recommendations.
• Provide regular business updates and performance reviews to management.

Cross-Functional Collaboration

• Work closely with Marketing, Finance, Supply Chain, Customer Service, and Operations teams.
• Ensure alignment between customer requirements and internal business objectives.
• Resolve operational issues affecting customer service levels and business performance.

Financial Management

• Manage trade investment budgets effectively to maximize ROI.
• Monitor customer profitability and rebate programs.
• Ensure compliance with company financial and commercial policies.

Key Performance Indicators (KPIs)

• Net Sales Growth
• Market Share Growth
• Customer Profitability
• Trade Investment ROI
• Distribution Expansion
• New Product Introduction (NPI)
• Forecast Accuracy
• Analyze market trends, shopper insights, and competitor activities to identify opportunities.
• Improve product distribution, visibility, and shelf presence across channels.

About Us

Huggies Kotex Poise Depend. You already know our legendary brands and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn't exist without talented professionals, like you.

At Kimberly-Clark, you'll be part of the best team committed to driving innovation, growth, and impact. We're founded on 151 years of market leadership, and we're always looking for new and better ways to perform - so there's your open door of opportunity. It's all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results.

In one of our professional roles, you'll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

Essential Requirements

• Bachelor's Degree
• Minimum of 3 years of experience in FMCG sales handling major/key accounts
• Strategic thinker with excellent skills in data analysis and time management
• Excel and Powerpoint proficient
• Strong demonstration of business partnering/customer service
• With good communication skills, assertive and flexible
• Good project management skills
• Highly adaptable and open to learn new concepts.
• Shows initiative and creativity
• Conscious about quality of work
• Can work independently and solve problems.
• Seeks to continuously improve.
• Seeks new trends in ways of doing.

No Relocation:

This role is available for local candidates already authorized to work in the role's country only. Kimberly-Clark will not provide relocation support for this role.