Manager Customer Account Management

DKSH; Petaling Jaya; On-site; MYR 60,000 - 110,000; Full time

Job summary

DKSH is seeking a Senior Key Account Manager in Malaysia to drive sales, profitability and 5P in-store execution for assigned customers. You will partner with customers to align company and brand strategies to generate demand and profitable growth.

The role requires 3–5 years in KAM within FMCG, strong negotiation and communication skills, English proficiency, and the ability to manage budgets and cross-functional teams to deliver results.

Qualifications

• Minimum 3–5 years in a key account management role in FMCG.
• Strong negotiation and communication skills with the ability to influence at senior levels.
• Fluency in English, both written and spoken.
• Understanding of supplier and customer relationships across supply chain, field marketing and branding.

Responsibilities

• Manage sales, profitability and in-store execution for assigned customers.
• Develop and implement local go-to-market, sales and customer strategies.
• Monitor KPI achievement and provide performance reviews and improvements.

Skills

Negotiation

Communication

English fluency

Education

Degree in Sales/Marketing or related field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

About The Role

Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth

What You Will Deliver

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
• Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement
• Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
• Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
• Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
• Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
• Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
• Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)
• Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives
• Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution

What You Bring

• Degree in Sales, Marketing, or a related field
• Minimum 3 to 5 years of experience in a similar key account management role, preferably within the Fast Moving Consumer Goods (FMCG) industry
• Advanced knowledge and understanding of the industry, market landscape, competitors, and customers
• Sound selling skills with proven key account management experience in FMCG
• General understanding of supplier and customer relationship management, encompassing supply chain, field marketing, and branding
• Strong negotiation and communication skills with the ability to influence and build trust at senior customer levels
• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint
• Fluency in English, both written and spoken

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Customer Account Management.