Manager - Business Channels (Branch)

Hong Leong Bank; Kuching; On-site; MYR 100,000 - 167,000; Full time

Job summary

Hong Leong Bank in Malaysia seeks a Branch Leader to drive customer engagement and sales growth. You’ll develop strategy, coach staff, and oversee service standards, ensuring compliance and risk management. Strong people leadership and coaching skills are essential.

You will maintain relationships with customers and partners, lead across the branch to hit targets, and protect the bank’s image through excellent product knowledge and service excellence.

Qualifications

• Minimum 5 years of related working experience, ideally in a Branch Customer Service, Mortgage Direct Sales or Wealth Management Relationship role
• Strong people management and leadership skills with ability to guide and train a team to achieve sales targets and service standards
• Good interpersonal and communication, organizational and planning skills
• Wel come new challenges and possess a ‘Think-Act-Own’ attitude to see through planned and unplanned deliverables to completion

Responsibilities

• Build and maintain relationships with existing and new to bank customers, prospects and business partners
• Lead and coach branch staff to achieve sales targets and service standards
• Monitor banking operations to ensure customer satisfaction, compliance and risk management
• Ensure branch audit readiness and uphold good product knowledge across consumer offerings

Skills

Networking

Strategic Planning

Leadership

People management

Coaching

Communication

Job description

Your New Role

1. Drive Impact and Influence through Networking and Strategic Planning

   You will use your Impact and Influence, Networking Skills to maintain and build relationships with existing and new to Bank customers, prospects and business partners. Your Strategic Planning Skills will create new business opportunities and help to implement tactical sales and marketing strategies, as well as set your team’s direction and goals in order to source for new avenues for business growth.

2. Share Your Passion to Lead, Develop Yourself and Others

   You are passionate in Developing Yourself and Others by providing coaching and guidance to staff to improve their competencies. You provide Leadership by fostering strong teamwork amongst all branch personnel and managing the sales performance of all staff to meet your overall branch KRA.

3. Cultivate A Laser Focus on Results and Customers

   You are Results Oriented and Customer-Focused and strive to maintain this by working closely with the CSOM to monitor banking operations to ensure delivery of customer satisfaction, compliance of relevant guidelines & policies, complaint handling and credit risk management.

4. Deliver Good Business Etiquette and Image to customers and the community

   Good Business Etiquette and Image is important to you. This means ensuring your branch passes the branch audit (mandatory) and ensuring your branch’s security is in good order. Possess sound and up-to-date Product Knowledge of all consumer products.

What You’ll Need To Succeed

• With minimum of 5 years of related working experience, ideally in a Branch Customer Service, Mortgage Direct Sales or Wealth Management Relationship role
• Strong people management and leadership skills; with ability to guide and train a team of staff to achieve sales target and service standards
• Good interpersonal and communication, organisational and planning skills
• Welcome new challenges and possess a ‘Think-Act-Own’ attitude to see through planned and unplanned deliverables to completion

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers.

Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.

Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region.

These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.

As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations.

To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.

HLB’s ethos of being Digital‑At‑The‑Core powered by customers‑at‑the‑forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.