Branch Manager - Business Channels (Klang Valley)

Hong Leong Bank Berhad; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hong Leong Bank Berhad in Malaysia is seeking a Branch Manager to lead day-to-day operations, drive sales, and deliver exceptional customer service. You will coach staff, build relationships with customers and business partners, and implement strategic plans to grow the branch’s business.

You will manage performance, ensure compliance, and maintain high standards of service while cultivating a customer-focused culture and achieving branch targets.

Qualifications

• Minimum of 5 years of related working experience, ideally in Branch Customer Service, Mortgage Direct Sales or Wealth Management Relationship roles.
• Strong people management and leadership skills; ability to guide and train a team to achieve sales targets and service standards.
• Good interpersonal and communication, organizational and planning skills.

Responsibilities

• Drive Impact and Influence through Networking and Strategic Planning to grow branch business.
• Maintain and build relationships with existing and new to Bank customers, prospects and business partners.
• Implement tactical sales and marketing strategies and set the team’s direction to source new business opportunities.
• Lead and coach staff to improve competencies and drive performance to meet branch KRA.
• Foster teamwork, monitor banking operations for customer satisfaction, compliance, and risk management.
• Ensure branch passes audits and maintains strong security and good business etiquette.
• Possess up-to-date product knowledge of all consumer products.

Skills

Leadership

Networking

Strategic Planning

Coaching & Development

Customer Relationship Management

Communication

Job description

If you are looking to excel and make a difference, take a closer look at us…

Your New Role

In your new role as Branch Manager, you will

• Drive Impact and Influence through Networking and Strategic Planning
• You will use your Impact and Influence, Networking Skills to maintain and build relationships with existing and new to Bank customers, prospects and business partners.
• Your Strategic Planning Skills will create new business opportunities and help to implement tactical sales and marketing strategies, as well as set your team’s direction and goals in order to source for new avenues for business growth.
• Share Your Passion to Lead, Develop Yourself and Others
• You are passionate in Developing Yourself and Others by providing coaching and guidance to staff to improve their competencies.
• You provide Leadership by fostering strong teamwork amongst all branch personnel and managing the sales performance of all staff to meet your overall branch KRA.
• Cultivate A Laser Focus on Results and Customers
• You are Results Oriented and Customer-Focused and strive to maintain this by working closely with the CSOM to monitor banking operations to ensure delivery of customer satisfaction, compliance of relevant guidelines & policies, complaint handling and credit risk management
• Deliver Good Business Etiquette and Image to customers and the community
• Good Business Etiquette and Image is important to you. This means ensuring your branch passes the branch audit (mandatory) and ensuring your branch’s security is in good order.
• Possess sound and up-to-date Product Knowledge of all consumer products.

What You’ll Need To Succeed

• With minimum of 5 years of related working experience, ideally in a Branch Customer Service, Mortgage Direct Sales or Wealth Management Relationship role
• Strong people management and leadership skills; with ability to guide and train a team of staff to achieve sales target and service standards.
• Good interpersonal and communication, organisational and planning skills.
• Welcome new challenges and possess a ‘Think-Act-Own’ attitude to see through planned and unplanned deliverables to completion

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.