Branch Manager

Hong Leong Bank; Sungai Buloh; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hong Leong Bank is seeking a Branch Manager in Malaysia to lead the team in delivering excellent customer service and achieving sales targets. You will shape branch strategy, coach staff, and manage operations for compliance and risk control, while building relationships with customers, partners, and the community.

You will guide staff development, ensure a strong branch image, and drive performance through coaching, planning, and stakeholder collaboration at the branch level.

Qualifications

• Degree/ Diploma/ Professional Certification from a recognised college/university.
• Minimum of 5 years of related working experience in branch/customer service or sales leadership roles.
• Strong interpersonal, communication, organisational and planning skills.

Responsibilities

• Drive networking and strategic planning to grow bank relationships and source new business.
• Lead and coach branch staff to meet sales targets and service standards.
• Monitor banking operations to ensure customer satisfaction, compliance and risk management.
• Ensure branch audits pass and maintain branch security and product knowledge.

Skills

Leadership

Strategic Planning

Networking

People Management

Coaching

Education

Degree/ Diploma/ Professional Certification

Job description

If you are looking to excel and make a difference, take a closer look at us… An exciting opportunity is now available for suitable candidates to take the next step in their career to enhance their strategic planning, business development and stakeholder management (employee, customer, community) skills as a Branch Manager! In your new role as Branch Manager, you will

1. Drive Impact and Influence through Networking and Strategic Planning. You will use your Impact and Influence, Networking Skills to maintain and build relationships with existing and new to Bank customers, prospects and business partners. Your Strategic Planning Skills will create new business opportunities and help to implement tactical sales and marketing strategies, as well as set your team’s direction and goals in order to source for new avenues for business growth.
2. Share Your Passion to Lead, Develop Yourself and Others. You are passionate in Developing Yourself and Others by providing coaching and guidance to staff to improve their competencies. You provide Leadership by fostering strong teamwork amongst all branch personnel and managing the sales performance of all staff to meet your overall branch KRA.
3. Cultivate A Laser Focus on Results and Customers. You are Results Oriented and Customer-Focused and strive to maintain this by working closely with the CSOM to monitor banking operations to ensure delivery of customer satisfaction, compliance of relevant guidelines & policies, complaint handling and credit risk management.
4. Deliver Good Business Etiquette and Image to customers and the community. Good Business Etiquette and Image is important to you. This means ensuring your branch passes the branch audit (mandatory) and ensuring your branch’s security is in good order. Possess sound and up-to-date Product Knowledge of all consumer products.

What You’ll Need To Succeed

Malaysian citizen A Degree/ Diploma/ Professional Certification in any field from a recognised College/ University. Minimum of 5 years of related working experience, ideally in a Branch Customer Service, Mortgage/Hire Purchase/Personal Loan/Credit Cards Direct Sales, Wealth Management Relationship role or in Retail outlet management. Strong people management and leadership skills; with ability to guide and train a team of staff to achieve sales target and service standards. Good interpersonal and communication, organisational and planning skills. Welcome new challenges and possess a ‘Think-Act-Own’ attitude to see through planned and unplanned deliverables to completion

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life‑long learning, achieve their career aspirations and grow talent from within our organisation.

Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.