Manager, Agency Training (Southern Region)

Prudential Assurance Malaysia Berhad; Johor; On-site; MYR 50,000 - 80,000; Full time

Job summary

Prudential Assurance Malaysia Berhad in Johor Bahru seeks a Regional Trainer to design, deliver, and reinforce learning experiences for the sales force, driving capability-building and performance outcomes.

You will run in-person and virtual training, coach learners, collaborate with business leaders, and ensure training records and feedback are used to continuously improve programmes.

Qualifications

• Bachelor's Degree in any discipline.
• Experience in training, facilitation, coaching, sales development, learning and development in Life Insurance or a related industry.
• Experience in financial services, insurance, retail, or sales-driven environments will be an advantage.
• Professional certifications in training or coaching are a plus.

Responsibilities

• Deliver training programmes in accordance with established curriculum and learning objectives.
• Facilitate both in-person and virtual learning sessions for participants at different stages of their development journey.
• Create engaging and interactive learning experiences that encourage participation and knowledge retention.
• Ensure training sessions are delivered professionally and effectively.
• Support learners in applying knowledge and skills through follow-up activities, coaching discussions, and learning reinforcement initiatives.
• Partner with business leaders to encourage continuous development and practical application of learning.
• Monitor learning progress and identify opportunities for improvement.
• Provide constructive feedback to support individual growth and performance.
• Maintain a high standard of training delivery and learner experience.
• Gather and incorporate feedback to improve programme effectiveness.
• Stay informed on industry trends, learning methodologies, and best practices.
• Continuously enhance personal facilitation and coaching capabilities.
• Work closely with leaders and colleagues to understand training needs and support business objectives.
• Collaborate with fellow trainers to share best practices and learning insights.
• Support new trainers through knowledge sharing and mentoring where appropriate.
• Contribute ideas and initiatives that enhance learning effectiveness and participant engagement.
• Ensure training records, attendance, and reports are completed accurately and on time.
• Support training planning, scheduling, and coordination activities.
• Adhere to organisational policies, processes, and compliance requirements.

Skills

Presentation skills

Facilitation

Coaching

Sales development

Learning & development

Communication

Interpersonal skills

Stakeholder management

Independent working

Education

Bachelor's degree

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

About The Role

We are looking for a passionate and energetic Regional Trainer to support the growth and development of our sales force through engaging learning experiences and capability-building initiatives.

In this role, you will be responsible for delivering training programmes, reinforcing learning in the field, and partnering with business leaders to help individuals apply new knowledge and skills to achieve better performance outcomes.

This opportunity is ideal for someone who enjoys facilitation, coaching, relationship building, and making a meaningful impact through learning and development.

Key Responsibilities

Training Delivery & Facilitation

• Deliver training programmes in accordance with established curriculum and learning objectives.
• Facilitate both in-person and virtual learning sessions for participants at different stages of their development journey.
• Create engaging and interactive learning experiences that encourage participation and knowledge retention.
• Ensure training sessions are delivered professionally and effectively.

Learning Reinforcement & Coaching Support

• Support learners in applying knowledge and skills through follow-up activities, coaching discussions, and learning reinforcement initiatives.
• Partner with business leaders to encourage continuous development and practical application of learning.
• Monitor learning progress and identify opportunities for improvement.
• Provide constructive feedback to support individual growth and performance.

Training Quality & Continuous Improvement

• Maintain a high standard of training delivery and learner experience.
• Gather and incorporate feedback to improve programme effectiveness.
• Stay informed on industry trends, learning methodologies, and best practices.
• Continuously enhance personal facilitation and coaching capabilities.

Stakeholder Engagement & Collaboration

• Work closely with leaders and colleagues to understand training needs and support business objectives.
• Collaborate with fellow trainers to share best practices and learning insights.
• Support new trainers through knowledge sharing and mentoring where appropriate.
• Contribute ideas and initiatives that enhance learning effectiveness and participant engagement.

Operational Excellence & Reporting

• Ensure training records, attendance, and reports are completed accurately and on time.
• Support training planning, scheduling, and coordination activities.
• Adhere to organisational policies, processes, and compliance requirements.

What We’re Looking For

Qualifications & Experience

• Bachelor's Degree in any discipline.
• Experience in training, facilitation, coaching, sales development, learning and development in Life Insurance or a related industry.
• Experience in financial services, insurance, retail, or sales-driven environments will be an advantage.
• Professional certifications in training or coaching are a plus.

Skills & Competencies

• Strong presentation and facilitation skills.
• Excellent communication and interpersonal abilities.
• Ability to engage, influence, and inspire diverse audiences.
• Strong planning, organisation, and execution skills.
• Comfortable working independently and collaborating with stakeholders at different levels.
• Passion for people development and continuous learning.

Why Join Us?

• Play a key role in developing people and shaping future leaders.
• Gain exposure to large-scale learning and development initiatives.
• Work in a collaborative environment that values growth, innovation, and continuous improvement.
• Build a rewarding career focused on developing talent and driving business success.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.