Manager, Active Directory Services

AIA Digital+; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

AIA Digital+ in Kuala Lumpur is seeking an experienced Senior Active Directory Operations Manager to lead a regional team and ensure AD reliability and security.

You will oversee deployment, configuration, and maintenance of AD services, enforce IAM and audit policies, monitor performance, and collaborate with security and infrastructure teams to meet SLAs. Multilingual candidates are encouraged to apply.

Qualifications

• Bachelor’s degree in Information Technology or related discipline.
• 7+ years of relevant experience, including 3+ years in a managerial role with regional coverage.
• Hands-on experience with AD components and IAM principles.
• Experience with cloud-based directory services; Azure AD preferred.
• Fluent/multilingual capabilities are desired.

Responsibilities

• Lead and mentor a team of AD administrators and support engineers.
• Oversee deployment, configuration, and maintenance of Active Directory services.
• Act as escalation point for AD issues; perform root cause analysis.
• Ensure security best practices for AD; manage privileged access and audit policies.
• Monitor AD performance and collaborate with infrastructure and security teams.
• Manage relationships with vendors and ensure SLAs are met.
• Develop and manage related budget; allocate resources to meet deadlines.

Skills

Team leadership

Multilingual

Incident management

Security awareness

SLA management

Education

Bachelor's degree in Information Technology

Tools

Active Directory

Group Policy

Azure AD

DNS

DHCP

CA (Certificate Authority)

Job description

With respect to multiple technology knowledge

• Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
• Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year

Roles and Responsibilities:

Technical Operations and Performance Management:

• Lead and mentor a team of AD administrators and support engineers to ensure high performance and operational efficiency.

Active Directory Management:

• Oversee the deployment, configuration, and maintenance of Active Directory Services, including domain controllers, Group Policy, DNS, DHCP, and CA.
• Ensure the stability, security, and performance of Active Directory across the organization.

Incident & Problem Managements:

• Act as an escalation point for Active Directory-related issues and ensure timely resolution.
• Conduct root cause analysis for recurring issues and implement preventive measures.
• Part of the Active Directory operations team, with on-call and standby duties activated based on business criticality to implement changes, fulfill requests, and resolve incidents.

Security & Compliance:

• Implement and enforce security best practices for Active Directory, including privileged access management, account lifecycle management, and audit policies.
• Ensure compliance with industry standards, regulations, and organizational policies.

Performance Monitoring and Optimization:

• Monitor Active Directory performance, analyze trends, and implement improvements to enhance efficiency and reliability.
• Collaborate with infrastructure and security to optimize AD configurations.
• Collaborate with vendors and internal stakeholder to evaluate, select, and implement AD-related tools and technologies.
• Manage relationships with third-party service providers and ensure SLAs are met.

Budget & Resource Management:

• Develop and manage related budget.
• Allocate resources effectively to meet project deadline and organizational goals.
• 7+ years of relevant experience in which at least 3 years in managerial position with regional coverage.
• Hands on experience on position related technical components.
• We're looking for multilingual talent

OR

• An equivalent combination of qualifications and relevant experience.

Education:

• Bachelor’s degree holder of University on Information Technology or related discipline

Technical Skills:

• Extensive knowledge of Active Directory, Group Policy, DNS, DHCP, CA and related technologies.
• Strong understanding of identity and access management (IAM) principles, including Azure AD, LDAP, and SSO.
• Experience with cloud-based directory services environments is a plus.
• Relevant certifications such as Microsoft Certified or equivalent are highly desirable.