Macau: Assistant Contact Centre Manager — Lead & Optimize

Talent Recruit; Kuala Lumpur; On-site; MYR 121,000 - 182,000; Full time

Job summary

Talent Recruit represents a leading developer, owner and operator of integrated resort facilities seeking an Assistant Call Centre Manager based in Macau. You will assist the manager in leading shift supervisors, coordinating activities and setting clear goals to align teams with company objectives.

The ideal candidate has a hospitality degree and at least 2 years in an Assistant Manager role (or 4 years as a Supervisor) in a centralized call centre, with knowledge of reservation and rate

Qualifications

• Minimum degree in hospitality or related field.
• 2 years in Assistant Manager role (or 4 years as Supervisor) in a centralized call centre.
• Experience with reservation & rate management (Opera, API, OTA) or call centre tools (Cisco, Finesse).
• Strong communication and ability to work under pressure.
• Proficient in MS Word, Excel and PowerPoint.
• Languages: Mandarin, Cantonese & English (spoken & written).

Responsibilities

• Assist the manager in leading and motivating shift supervisors, coordinating activities and setting clear goals.
• Provide support to enhance efficiency, achieve sales targets and contribute to team discussions.
• Assist in rate management tasks like setting room rates and packages in PMS.
• Build relationships with internal and external stakeholders to resolve issues through constructive communication.
• Gather market and team performance insights, analyze gaps and propose strategies.
• Maintain and organize key operations data for analysis and decision-making.
• Monitor shift supervisors' performance and conduct spot checks with organized record-keeping.

Skills

Strong communication

Team leadership

Microsoft Office

Language: Mandarin, Cantonese &英语

Education

Bachelor's degree in hospitality

Tools

Opera

API

OTA

Cisco Finesse

Job description

Talent Recruit represents a leading developer, owner and operator of integrated resort facilities seeking an Assistant Call Centre Manager based in Macau. You will assist the manager in leading shift supervisors, coordinating activities and setting clear goals to align teams with company objectives.

The ideal candidate has a hospitality degree and at least 2 years in an Assistant Manager role (or 4 years as a Supervisor) in a centralized call centre, with knowledge of reservation and rate