Luxury Automotive Service Advisor | Customer Care Pro

NSS Service Centre; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider in Malaysia is seeking a passionate Service Advisor to bridge the gap between customers and technicians. In this role, you will handle inquiries, inspect vehicles, and provide updates to customers, ensuring satisfaction at every touchpoint. Candidates should possess strong communication skills, automotive knowledge, and at least 1 year of industry experience. Join a dynamic team specializing in luxury cars and enjoy benefits like professional development, meals, and team bonding activities.

Benefits

Provided meals daily

Competitive incentive package

Professional development opportunities

Team-building activities

Festival celebrations

Qualifications

• Proficient in English and Bahasa Malaysia; Mandarin is a plus.
• Minimum 1 year of experience in the Automotive industry.
• Genuine passion for cars with a customer-focused mindset.

Responsibilities

• Manage customer inquiries and schedule appointments.
• Inspect vehicles and recommend necessary repairs.
• Keep customers updated on vehicle status.

Skills

Excellent communication skills

Customer service orientation

Automotive knowledge

Education

Bachelor's degree or equivalent certification in Automotive Engineering

Job description

A leading automotive service provider in Malaysia is seeking a passionate Service Advisor to bridge the gap between customers and technicians. In this role, you will handle inquiries, inspect vehicles, and provide updates to customers, ensuring satisfaction at every touchpoint. Candidates should possess strong communication skills, automotive knowledge, and at least 1 year of industry experience. Join a dynamic team specializing in luxury cars and enjoy benefits like professional development, meals, and team bonding activities.