Loyalty Program Support Specialist

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company is seeking a dedicated individual for an entry-level position based in Kuala Lumpur. Responsibilities include handling member inquiries, managing phone-in redemption requests, and providing support for the loyalty program. The ideal candidate should possess excellent communication skills and be proficient in English, with basic computer knowledge. This role offers an attractive salary and various benefits, including annual and medical leave.

Benefits

Attractive salary (RM2,500)

Performance related allowance

15 days annual leave

14 days medical leave

Medical and hospitalization insurance coverage

Qualifications

• Must have prior working experience.
• Display excellent communication, problem solving and people skills.
• Possess initiative and ability to multitask.

Responsibilities

• Handle enquiry calls and member account queries.
• Manage phone-in redemption and card requests.
• Support loyalty program related enquiries.

Skills

Proficient in written and spoken English

Excellent communication skills

Problem solving skills

Customer service orientation

Basic computer knowledge: MS Office, MS Outlook

Fast typing skills (minimum 35 words per minute)

Ability to work independently and in a team

Good multitasking ability

Education

Minimum SPM/STPM or Diploma

Job description

A customer service company is seeking a dedicated individual for an entry-level position based in Kuala Lumpur. Responsibilities include handling member inquiries, managing phone-in redemption requests, and providing support for the loyalty program. The ideal candidate should possess excellent communication skills and be proficient in English, with basic computer knowledge. This role offers an attractive salary and various benefits, including annual and medical leave.