Loyalty Manager

Moxy Putrajaya; Putrajaya; On-site; MYR 70,000 - 90,000; Full time

Job summary

At Moxy Putrajaya, we are seeking a passionate Loyalty Manager to champion the Marriott Bonvoy Elite member experience and support the Front Office operation. You will recognize, engage, and delight our Elite guests from pre-arrival to post-stay follow-up, ensuring benefits are delivered seamlessly and with energy that matches our brand.

In collaboration with the Front Office Manager and hotel leadership, you will monitor loyalty performance, coach teams, and drive guest satisfaction and

Qualifications

• Experience in Front Office, Guest Relations, or Loyalty operations preferred.
• Excellent communication and interpersonal skills.
• Highly organized with keen attention to detail.
• Ability to manage multiple priorities in a fast-paced hotel environment.

Responsibilities

• Create personalized experiences for Marriott Bonvoy Elite members throughout their stay.
• Manage the Elite guest journey from pre-arrival to post-stay follow-up.
• Ensure Elite benefits, recognition, and service standards are delivered consistently.
• Monitor guest feedback and implement actions to improve loyalty and satisfaction.
• Collaborate with Loyalty Head Connector and Connector Team for loyalty initiatives.
• Build strong relationships with Elite members and anticipate their needs.
• Support hotel departments in resolving guest concerns and service recovery.
• Assist Front Office Manager with day-to-day Front Office operations.
• Support training, coaching, and development to strengthen service culture.
• Analyze loyalty performance and engagement trends to drive improvements.

Skills

Guest relations

Leadership

Communication

Organizational skills

Problem-solving

Front Office experience

Job description

At Moxy, we create experiences that guests remember long after checkout. We're looking for a passionate, people-focused, and highly engaging Loyalty Manager to champion our Marriott Bonvoy Elite member experience while supporting the overall success of the Front Office operation.

As the Loyalty Manager, you'll be responsible for recognizing, engaging, and delighting our most valuable guests throughout their entire journey, from pre-arrival to post-stay follow-up. You'll work closely with the Front Office Manager and hotel leadership team to ensure Elite benefits are delivered seamlessly while helping drive guest satisfaction, loyalty, and operational excellence.

What You'll Do

• Create exceptional and personalized experiences for Marriott Bonvoy Elite members throughout their stay.
• Manage the Elite guest journey, including pre-arrival planning, arrival experiences, in-house engagement, and post-stay follow-up.
• Ensure all Marriott Bonvoy Elite benefits, recognition, and service standards are consistently delivered.
• Monitor guest feedback, identify service opportunities, and implement actions to enhance the member experience.
• Partner with the Loyalty Head Connector and Connector Team to ensure effective communication and execution of loyalty initiatives.
• Build strong relationships with Elite members and proactively anticipate their needs.
• Support hotel departments in resolving guest concerns and service recovery opportunities.
• Assist the Front Office Manager in the day-to-day management of Front Office operations.
• Support team training, coaching, and development to strengthen service culture and brand standards.
• Analyze loyalty performance metrics, guest satisfaction results, and engagement trends to drive continuous improvement.

What Makes You a Great Fit

• Passion for delivering exceptional guest experiences and creating meaningful connections.
• Strong leadership, communication, and relationship-building skills.
• Highly organized with excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills with a proactive and guest-centric approach.
• Previous experience in Front Office, Guest Relations, Loyalty, or Hospitality Operations is preferred.

Why You'll Love MOXY

At Moxy, we don't just welcome guests, we create moments worth remembering. If you love connecting with people, thinking creatively, and bringing energy to every interaction, you'll fit right in with our Crew.