Livestream Operations Specialist

D'Echo; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

On-the-Job Training

Career Growth Opportunities

Exposure to TikTok & E-Commerce

Promotion to Senior / Team Lead

Job summary

Jora Malaysia is seeking a Livestream Operations Specialist to manage daily livestreams, coordinate hosts, and ensure quality and compliance across sessions.

You will analyse performance KPIs, optimise content and campaigns, and collaborate with internal teams to drive traffic, engagement, and revenue in a fast-paced e-commerce environment.

Mandarin proficiency is a plus, and the role offers on-the-job training and potential promotion to team lead as you contribute to the TikTok Shop ecosystem.

Qualifications

• Diploma or Bachelor's Degree in Marketing, Business, Mass Communication, E-Commerce, or related fields.
• Experience in e-commerce, TikTok Shop, and livestream operations.
• Strong analytical skills and ability to interpret performance data.
• Good understanding of livestream sales and audience engagement.
• Strong organisational, planning, and multitasking skills.
• Good communication and coordination skills.
• Familiarity with livestream platforms and analytics tools is preferred.
• Able to work in a fast-paced environment and meet deadlines.
• Mandarin proficiency is an added advantage.
• Proactive, responsible, and results-driven with a strong interest in e-commerce and livestreaming.

Responsibilities

• Livestream Operations & Account Management: Manage daily livestream operations and account performance; plan and coordinate livestream schedules and sessions; work with hosts to prepare livestream content and activities; monitor livestream quality, host performance, and compliance.
• Livestream Performance & Revenue Growth: Track and analyse livestream KPIs and performance; improve traffic, engagement, conversion, and revenue; optimise content, products, promotions, and campaigns based on data; prepare performance reports and reviews for management.
• Campaign Planning & Team Coordination: Plan and execute livestream campaigns and promotional activities; coordinate with internal teams to achieve business objectives; test and implement new strategies to improve performance.
• Livestream Setup & Operational Support: Ensure equipment, software, products, and displays are ready before each livestream; support and troubleshoot operational or technical issues when needed; maintain accurate livestream schedules, campaign records, and performance data; ensure operations comply with platform policies and company guidelines.

Skills

E-commerce experience

TikTok Shop

Livestream operations

Analytical skills

Communication skills

Education

Bachelor's or Diploma in Marketing/Business/Mass Communication/E-Commerce

Tools

Livestream platforms

Analytics tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Diploma or Bachelor's Degree in Marketing, Business, Mass Communication, E-Commerce, or related fields.

Experience in e-commerce, TikTok Shop, and livestream operations.

Strong analytical skills and ability to interpret performance data.

Good understanding of livestream sales and audience engagement.

Strong organisational, planning, and multitasking skills.

Good communication and coordination skills.

Familiarity with livestream platforms and analytics tools is preferred.

Able to work in a fast-paced environment and meet deadlines.

Mandarin proficiency is an added advantage.

Proactive, responsible, and results-driven with a strong interest in e-commerce and livestreaming.

Requirements

• Diploma or Bachelor's Degree in Marketing, Business, Mass Communication, E-Commerce, or related fields.
• Experience in e-commerce, TikTok Shop, and livestream operations.
• Strong analytical skills and ability to interpret performance data.
• Good understanding of livestream sales and audience engagement.
• Strong organisational, planning, and multitasking skills.
• Good communication and coordination skills.
• Familiarity with livestream platforms and analytics tools is preferred.
• Able to work in a fast-paced environment and meet deadlines.
• Mandarin proficiency is an added advantage.
• Proactive, responsible, and results-driven with a strong interest in e-commerce and livestreaming.

Responsibilities

1. Livestream Operations & Account Management

• Manage daily livestream operations and account performance.
• Plan and coordinate livestream schedules and sessions.
• Work with hosts to prepare livestream content and activities.
• Monitor livestream quality, host performance, and compliance.

2. Livestream Performance & Revenue Growth

• Track and analyse livestream KPIs and performance.
• Improve traffic, engagement, conversion, and revenue.
• Optimise content, products, promotions, and campaigns based on data.
• Prepare performance reports and reviews for management.

3. Campaign Planning & Team Coordination

• Plan and execute livestream campaigns and promotional activities.
• Coordinate with internal teams to achieve business objectives.
• Test and implement new strategies to improve performance.

4. Livestream Setup & Operational Support

• Ensure equipment, software, products, and displays are ready before each livestream.
• Support and troubleshoot operational or technical issues when needed.
• Maintain accurate livestream schedules, campaign records, and performance data.
• Ensure operations comply with platform policies and company guidelines.

Benefits

• On-the-Job Training
• Career Growth Opportunities
• Exposure to TikTok & E-Commerce Industry
• Opportunity for promotion to Senior / Team Lead