Linux Tech Support Specialist – Video Surveillance

motorolasolutions; George Town; On-site; MYR 50,000 - 73,000; Full time

Job summary

Motorola Solutions is seeking a Technical Support Specialist to resolve and escalate complex issues across hardware, software, and cloud environments. You will combine a strong customer-first mindset with methodical troubleshooting in a fast-paced, security-focused setting.

Reporting to a Team Lead or Manager, you’ll support Silent Sentinel products, collaborate with regional and global teams, and participate in after-hours on-call rotations while continuously expanding your technical expertise.

Qualifications

• 2+ years of technical support in video surveillance or IT services.
• Technical degree preferred; CCNA/MCSA/CompTIA A+ certifications optional.
• Experience with Linux, CRM platforms, and KCS methodology.
• Experience installing, configuring, and troubleshooting hardware/software.
• Familiar with video surveillance cameras, ONVIF, or video streaming.
• Strong troubleshooting, prioritization, and stakeholder communication.
• Fluent English with clear, customer-friendly explanations.
• Self-starter who works independently and collaborates in a team.

Responsibilities

• Learn Motorola Solutions software with a focus on Silent Sentinel products.
• Troubleshoot hardware, software, and systems via phone, chat, and remote.
• Document case details accurately in the case management system.
• Deliver exceptional customer experience across channels and escalations.
• Prioritize multiple tasks including calls, chats, and repairs.
• Collaborate with regional/global support to ensure quality.
• Be on-call for after-hours and weekend support.
• Continuously learn new skills and products to keep pace with innovation.

Skills

Technical support experience

Linux experience

CRM platforms

KCS methodology

Customer communication

Problem solving

Team collaboration

Self-starter

Education

Technical degree

CCNA

MCSA

CompTIA A+

Tools

CRM platforms

ONVIF protocol

Job description

Motorola Solutions is seeking a Technical Support Specialist to resolve and escalate complex issues across hardware, software, and cloud environments. You will combine a strong customer-first mindset with methodical troubleshooting in a fast-paced, security-focused setting.

Reporting to a Team Lead or Manager, you’ll support Silent Sentinel products, collaborate with regional and global teams, and participate in after-hours on-call rotations while continuously expanding your technical expertise.