Lead Technical Specialist - AI Solutions

TDCX

Kuala Lumpur

On-site

MYR 120,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Attractive remuneration

Medical & insurance

World-class workspace

Learning & development

Flexible work arrangements

Mentoring & coaching

Global company awards

Job summary

TDCX is building an AI-native SaaS platform to improve AI discoverability and readiness. We are looking for a Lead Technical Specialist to empower our growth by auditing websites, deploying structured data, and building scalable tooling.

Join a founding team at a Singapore-headquartered global BPO, delivering AI-driven SEO and onboarding new customers. Expect a fast-paced startup vibe with the backing of an established organisation, and opportunities to shape a new product category.

Qualifications

Shopify Plus/Magento expertise required.
Strong JSON-LD/schema proficiency and ability to write from scratch.
Experience with Google Merchant Centre and structured data validation.
Basic scripting abilities (Python/JavaScript) for tools and audits.
Experience triaging schema errors quickly across product/organization/breadcrumb.
Ability to handle high-volume audits with quality at pace.

Responsibilities

Conduct AI readiness audits across client sites (Shopify Plus, Magento).
Implement and validate JSON-LD/schema.org improvements for AI interpretation.
Deploy structured data and SEO foundations on the company site.
Develop and maintain the self-service AI Readiness Audit tool.
Collaborate with agency partners for successful deployments.
Provide technical expertise during customer demos and deployments.

Skills

Shopify/Magento expertise

JSON-LD/schema proficiency

Structured data debugging

Python/JavaScript scripting

Google Merchant Centre knowledge

High-throughput work style

Tools

Validation tools

Browser DevTools

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Enable your future

What is your mission?

Build the technology powering how businesses are discovered and trusted by AI. We\'re building an AI-native SaaS platform that helps businesses become accurately understood, recommended, and trusted by Large Language Models (LLMs) such as ChatGPT and other AI assistants.

Launching in the second half of 2026, our platform enables businesses to identify and fix AI discoverability issues through automated audits, structured data optimisation, and AI readiness monitoring. We\'re looking for our first Lead Technical Specialist to help build the technology that powers our growth.

If you\'re excited about AI, ecommerce, technical SEO, automation, and building products from the ground up, this is your opportunity to shape an entirely new category.

Why join us?

Be part of the core foundational team building an AI SaaS business
Work directly with the General Manager and influence both product and technical direction with direct exposure to key commercial decisions.
Build products that solve emerging AI discoverability challenges for thousands of online businesses
Enjoy the ownership and pace of a startup, backed by the stability of an established organisation.
Help define the technical standards for an entirely new product category using AI infrastructure.

As our founding Lead Technical Specialist, you\'ll become the technical backbone of our customer delivery and product growth engine.

Build AI Readiness Solutions

Perform AI readiness audits across a variety of key customer websites, including Shopify Plus and Magento websites to identify structured data, crawlability, and AI discoverability issues.
Implement and validate structured data (JSON-LD/Schema.org) improvements to improve how AI platforms interpret websites.
Implement the structured data and technical SEO foundation on our own website - schema markup, site structure and keyword mapping.
Deploy our AI Readiness Badge as part of customer onboarding.

Build Our Product

Develop and maintain our self-service AI Readiness Audit tool - the primary acquisition channel for new customers.
Build internal tools and automation that improve audit quality, deployment speed, and operational efficiency.

Support partner success with strong technical foundations

Collaborate with agency partners to deliver successful customer deployments.
Provide technical expertise during customer demonstrations and implementation discussions.
Develop repeatable deployment methodologies that can scale globally.

Improve Platform Visibility

Implement technical SEO and structured data best practices across our own platform.
Continuously optimise website performance, discoverability, and AI search readiness.

What Success Looks Like

Within your first operational phase in 2026, you\'ll have:

Helped launch our self-service AI audit platform.
Established scalable audit and deployment processes.
Empowered founding agency partners with Done-For-You deployments across their client portfolios.
Become the go-to technical resource for prospect and pitch demonstrations - running live audits, explaining fix logic, and handling technical questions.
Successfully deployed AI Readiness solutions for our first 100+ customers.
Built the technical SEO and structured data foundation supporting our growth.

Who are we looking for?

Shopify Plus / Magento expertise - hands-on experience building on or configuring at least one major online retail platform; Shopify Plus experience is preferred
Schema.org / JSON-LD proficiency - deep understanding of product, organisation, breadcrumb, and review schema; able to write and validate JSON-LD from scratch
Google Merchant Centre familiarity - working knowledge of product feed requirements, disapproval reasons, and structured data validation
Basic scripting ability - Python or JavaScript, sufficient to build diagnostic tools, automate fix deployment, and maintain audit scripts
Structured data debugging skills - confident using validation tools and browser dev tools to diagnose and resolve schema errors at speed; experienced triaging misread signals across product, organisation, and breadcrumb markup
High-throughput work style - comfortable maintaining quality at volume across a high daily audit cadence

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX\’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.