Lead Network Engineer

Charles Taylor; Malaysia; On-site; MYR 180,000 - 240,000; Full time

Job summary

Charles Taylor seeks a Lead Network Engineer to own and advance the Fortinet security estate across Azure and AWS, driving SD-WAN, VPNs, and secure network connectivity globally.

You will lead critical investigations, perform RCA, and coordinate with vendors and partners while mentoring peers in a fast-paced, on-call, cross-functional environment. This hands-on role shapes security posture and service reliability for a cloud-first insurer tech ecosystem.

Qualifications

• Fortinet NSE 7 or equivalent senior-level certification.
• Extensive experience with FortiGate, FortiManager, FortiAnalyzer, FortiClient EMS, and Fortinet SD-WAN.
• Strong troubleshooting, incident support, and root cause analysis in large-scale production environments.
• Experience leading technical proofs of concept and assessing new solutions for production.
• Experience with vendors, MSPs, and service partners to drive results.
• Strong knowledge of routing, switching, VPNs, segmentation, HA and firewall design.
• Experience with Azure and AWS cloud networking.
• WAN circuit delivery, migrations and support.
• Excellent documentation skills: diagrams, standards, procedures, RCA reports.
• Self-directed, able to work in a fast-paced global environment.

Responsibilities

• Act as technical owner for global Fortinet security platform and governance.
• Define Fortinet standards, lifecycle direction and platform governance.
• Configure, support, and troubleshoot Fortinet technologies and SD-WAN.
• Lead proofs of concept, pilots and technical assessments for new capabilities.
• Collaborate with Fortinet, carriers, MSPs and partners to resolve issues and evolve platform.
• Serve as senior escalation point for complex incidents globally.
• Perform root-cause diagnostics and implement permanent fixes.
• Produce high-quality runbooks, standards and RCA reports.
• Maintain cloud networking services in Azure and AWS, incl. firewalls and VPNs.
• Manage site-to-site IPSec VPNs and hybrid connectivity across environments.
• Support global branch networking, WAN activations, migrations, decommissions, fault resolution.
• Patch and upgrade network infra per security and lifecycle policies.
• Work with cross-functional teams for stability and new business solutions.
• Support change planning, governance and technical review of network changes.
• Mentor engineers and promote best practices.

Skills

Fortinet NSE 7

FortiGate

FortiManager

FortiAnalyzer

FortiClient EMS

Fortinet SD-WAN

Network troubleshooting

Major incident support

Root cause analysis

POCs / proof of concept

Vendor & partner engagement

Routing & switching

VPNs & segmentation

Cloud networking (Azure/AWS)

WAN circuit delivery

Documentation & runbooks

On-call / incident rotation

Tools

Fortinet suite

Fortinet security platforms

Job description

Charles Taylor is seeking a Lead Network Engineer to join its cross-functional global operations team in a hands-on technical role with a strong focus on Fortinet network security services, SD-WAN, and cloud networking.

This role is responsible not only for day-to-day engineering and operational support, but also for acting as the technical owner for key elements of the global Fortinet estate. The successful candidate will lead technical investigations, support major incidents, perform root cause analysis, drive service improvements, evaluate new capabilities through proofs of concept, and work closely with internal stakeholders and third-party partners to maintain a secure, resilient, and supportable network environment.

Charles Taylor is a cloud-first organisation with significant services hosted in Microsoft Azure and AWS. This role participates in a scheduled on-call rota for major incidents and critical service support.

Key Responsibilities

• Act as the technical owner for the global Fortinet network security platform, including service standards, design input, lifecycle planning, and operational quality
• Define and maintain Fortinet FortiGate standards, platform governance, and lifecycle direction
• Configure, support, and troubleshoot Fortinet technologies including FortiGate, FortiManager, FortiAnalyzer, FortiClient EMS, and SD-WAN
• Lead proofs of concept, pilot implementations, and technical assessments for new network and security capabilities
• Work directly with Fortinet, carriers, managed service providers, and other third parties to resolve issues, improve service quality, and support platform evolution
• Act as a senior escalation point for complex network incidents across the global estate
• Lead detailed technical troubleshooting and full-stack diagnostics to identify root cause and drive permanent corrective actions
• Produce high-quality technical documentation including standards, diagrams, implementation procedures, operational runbooks, and RCA reports
• Support and maintain cloud networking services across Azure and AWS, including firewalls, VPN connectivity, routing, segmentation, load balancing, and secure access controls
• Configure and troubleshoot site-to-site IPSec VPNs and hybrid connectivity between branch, datacentre, cloud, and third-party environments
• Support global branch networking, including WAN circuit activation, migration, decommissioning, and fault resolution
• Patch, upgrade, and maintain network infrastructure in line with security and support lifecycle requirements
• Work closely with cross-functional infrastructure, cloud, security, and service teams to deliver operational stability and new business solutions
• Contribute to change planning, implementation governance, and technical review of network-related changes
• Mentor other engineers and promote engineering best practice across the team
• Carry out ad hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
• Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.

Required Skills

• Fortinet NSE 7, FCSS, or equivalent senior-level hands-on experience
• Extensive enterprise experience with FortiGate, FortiManager, FortiAnalyzer, FortiClient EMS, and Fortinet SD-WAN
• Strong experience in network troubleshooting, major incident support, and root cause analysis in complex production environments
• Experience leading technical proofs of concept and assessing new solutions for production adoption
• Experience working directly with vendors, service providers, and support partners to drive technical outcomes
• Strong understanding of routing, switching, VPNs, segmentation, high availability, and firewall policy design
• Experience with enterprise networking in Azure and AWS cloud environments
• Experience with WAN circuit delivery, migrations, and operational support
• Strong documentation skills, including diagrams, standards, and technical procedures
• Self-directed and capable of working effectively in a fast-paced global environment while managing multiple priorities and deadlines

About Us

Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor, whose astute management set the stage for growth. Today, we are a global leader providing insurance services and technology solutions with a team of c.4,000 experts across 120+ countries on 6 continents.

Our unmatched depth of specialist expertise, from loss adjusters to forensic accountants, helps the global insurance market to address its challenges. Through our trusted partnerships model, we build long-term, personal relationships with clients based on trust and cooperation. Our powerful technology helps our clients improve their customers' experience from start to finish. Thanks to our global reach, our clients can access our services wherever they are in the world, whenever they need us.

Our services and solutions support every stage of the insurance lifecycle and every aspect of the insurance operating model, across all major commercial insurance lines serving a blue-chip international customer base that includes insurance companies, mutuals, captives, MGAs, Lloyd's syndicates and reinsurers, along with brokers, distributors and corporate insureds. Our Group Business Services (GBS) function supports the overall efficiency and effectiveness of the company ensuring that teams have the tools, systems and support needed to deliver high-quality client solutions. Focused on finance operations, HR services, IT infrastructure, legal and compliance support, and workplace management, the GBS function enables the business to operate with agility, maintain compliance and focus on delivering value to our clients.

Expertise you can trust - for more information, please visit www.charlestaylor.com

Why join Charles Taylor?

Charles Taylor prides itself on being a people-centric business. Our culture and values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance
for professional qualifications.

Our Values

• Accountability (We take ownership and responsibility)
  We all have a role to play in Charles Taylor's growth and overall success.
• Agility (We learn, evolve and adapt quickly)
  We anticipate, prepare for and adapt to change; it's how we stay competitive.
• Care (We are compassionate and human)
  We are approachable and genuinely interested in others.
• Collaboration (We are one)
  We are unique but united in our work.
• Integrity (We do the right thing)
  At all times, we act with responsibility and respect.

Equal Opportunity Employer

At Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, or sexual orientation.

We recognise that Diversity, Equity and Inclusion is essential in enabling us to deliver better insurance outcomes and fulfilling our responsibilities to clients, colleagues, and the community. We proactively promote and celebrate differences and strive to create an environment where our people feel included and can reach their full potential. We take pride in our inclusive and diverse culture, which is supported by strong partnerships and a transparent, fair recruitment process.