Lead Barista & Coffee Coach — Elevate Craft & Service

Zuspresso (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 27,000 - 36,000; Full time

Job summary

ZUS Signature Coffee Jalan Bukit Bintang, by Zuspresso (M) Sdn Bhd, is seeking a Barista to deliver exceptional coffee and customer service in a premium concept cafe. The role focuses on engaging customers, ensuring beverage quality, and mentoring fellow baristas to uphold service standards.

Candidates should have at least two vaccine doses, a Secondary School/SPM certificate, strong English and Bahasa Malaysia, and a proven customer-service track record.

Qualifications

• Vaccination with at least 2 doses.
• Proven experience as a Coffee Barista with strong customer service.
• Ability to stay calm under pressure and resolve issues.
• Secondary School/SPM certificate in any field.
• Good command of English and Bahasa Malaysia.
• Energetic, interpersonal skills, eager to learn.
• Positive attitude and willingness to go the extra mile to ensure customer satisfaction.

Responsibilities

• Lead customer engagement activities and share product insights.
• Maintain high standards in beverage preparation and presentation.
• Mentor and train fellow baristas in techniques like latte art.
• Address and resolve customer issues to ensure satisfaction.
• Suggest and implement improvements in service flow.

Skills

Customer service

English proficiency

Bahasa Malaysia proficiency

Teamwork

Problem solving

Calm under pressure

Education

Secondary School/SPM certificate

Job description

ZUS Signature Coffee Jalan Bukit Bintang, by Zuspresso (M) Sdn Bhd, is seeking a Barista to deliver exceptional coffee and customer service in a premium concept cafe. The role focuses on engaging customers, ensuring beverage quality, and mentoring fellow baristas to uphold service standards.

Candidates should have at least two vaccine doses, a Secondary School/SPM certificate, strong English and Bahasa Malaysia, and a proven customer-service track record.