Korean-Speaking IT Help Desk Analyst

DXC Technology Malaysia Sdn Bhd.; Selangor; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

DXC University

DXC Recognition

Flexible leave options

Job summary

DXC Technology Malaysia Sdn Bhd. is seeking a skilled IT support professional to resolve hardware and software issues for internal and external users.

You will respond to questions about features, specs, and repairs, based on entitlement, and work with end users to meet SLA expectations in a dynamic, shift-based environment in Petaling Jaya. Experience of 3–5 years in relevant technologies, strong communication, and willingness to work flexible shifts will help you succeed.

Qualifications

• 3–5 years of experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Responsibilities

• Resolve technical issues (hardware and software) from incoming internal or external contacts.
• Respond to service, product, technical, and customer-relations questions on features, specs, and repairs based on entitlement.
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally.
• Engage team members for support to meet SLA demands.

Skills

Korean language

Technical support

Troubleshooting

Customer service

Communication skills

Tools

Case management systems

Job description

DXC Technology Malaysia Sdn Bhd. is seeking a skilled IT support professional to resolve hardware and software issues for internal and external users.

You will respond to questions about features, specs, and repairs, based on entitlement, and work with end users to meet SLA expectations in a dynamic, shift-based environment in Petaling Jaya. Experience of 3–5 years in relevant technologies, strong communication, and willingness to work flexible shifts will help you succeed.