Korean Content Moderator – Fast-Paced, Global Impact

RecruitFirst Pte Ltd; Malaysia; On-site; MYR 67,000 - 84,000; Full time

Job summary

RecruitFirst Pte Ltd in Malaysia is seeking a content moderator to ensure compliant online content in a fast-paced environment. You will review user-generated and editorial content across text, images, audio, and video, applying client policies and guidelines.

The role requires strong Korean language skills, English communication, and the ability to handle sensitive material while meeting daily KPIs. Training will cover policy nuances and internal tools used for moderation.

Qualifications

• Ability to work independently.
• Experience with social networking (or similar programs).
• Interest in social media and current events (trending topics, viral news).
• Fast learner and adaptable to learn new processes, concepts, and skills.
• Be organized and able to manage time and tasks efficiently.
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard.
• Have a neutral mindset towards different content that needs classification.
• Result-oriented, self-motivated, independent and inquisitive.
• Able to thrive in a fast-paced and team oriented environment.
• Excellent analytical and research skills.
• Excellent written, reading & spoken communications skills in Korean and understanding of local culture.
• Good communications skills (English).
• Online community experience and exposure.
• Willing to work in 24x7 environment.
• Should be comfortable working with explicit & sensitive content.
• Ability to manage critical situations with minimum supervision.
• Good interpersonal and communication skills.

Responsibilities

• Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines.
• Gaining full understanding and in-depth knowledge of client policies and guidelines.
• Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos.
• Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images.
• Identifying improvement opportunities and solutions to problems.
• Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner.
• Review the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and accelerate issues outside of the established policies.
• Use market specific knowledge and insights to spot and scope solutions to improve the support of user community.
• Ensure on meeting daily KPIs
• Ensures that the process is followed correctly in Service Operations
• Ability to learn to work with customer internal tools.

Skills

Ability to work independently

Experience with social networking

Interest in social media and current e

Fast learner

Organized with time management

Attention to detail

Neutral mindset toward content

Result-oriented

Team-oriented in fast-paced env

Analytical and research skills

Korean language skills

English communication skills

Online community experience

Willing to work 24x7

Comfortable with explicit & sensitive

Critical situations with minimal Super

Interpersonal and communication skills

Job description

RecruitFirst Pte Ltd in Malaysia is seeking a content moderator to ensure compliant online content in a fast-paced environment. You will review user-generated and editorial content across text, images, audio, and video, applying client policies and guidelines.

The role requires strong Korean language skills, English communication, and the ability to handle sensitive material while meeting daily KPIs. Training will cover policy nuances and internal tools used for moderation.