Knowledge Content Management Specialist

Randstad – Johnson & Johnson; Petaling Jaya; Sur place; MYR 42 000 - 70 000; Plein temps

Résumé du poste

Randstad – Johnson & Johnson is seeking a detail-oriented Knowledge Content Management Specialist to support customer requests within our e-learning and training systems (SUMMIT, EMERGE, EVAL). You will help ensure operational excellence, compliance, and continuous improvement across training and quality management processes.

The role emphasizes strong analytical abilities, excellent communication, and the ability to manage multiple tasks while delivering value to internal customers.

Qualifications

• Fresh graduates are encouraged to apply.
• Strong analytical skills and problem-solving ability.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.

Responsabilités

• Manage internal customer requests in SUMMIT, EMERGE, and EVAL.
• Execute in-scope transactions directly in these systems.
• Close transactions and tickets within agreed SLA.
• Analyze customer request trends to identify root causes and develop solutions to reduce high-volume requests.
• Provide guidance to customers on the use of SUMMIT, EMERGE, and EVAL, and direct them to relevant groups when necessary.
• Liaise with the Innovative Medicine Quality System team regarding audit or inspection requests raised by internal customers.
• Support the management and prioritization of customer requests and internal business needs to improve processes and deliver customer value.
• Ensure compliance with all processes, procedures, documentation, and validation activities, preparing for FDA inspections, audits, and adherence to local and international regulations and standards.
• Assist in the deployment of LMS platforms, EMERGE, and EVAL to enhance training capabilities, methodologies, and technologies.
• Apply core GMP principles including Data Integrity (DI), Good Manufacturing Practices (GMP), Good Documentation Practices (GDP), Train-the-Trainer (TTT), and Training Within Industries (TWI).

Connaissances

Analytical skills

Problem solving

Communication

Customer service

Multitasking

Detail oriented

Organizational skills

Outils

SUMMIT

EMERGE

EVAL

Description du poste

We are seeking a detail-oriented and proactive Knowledge Content Management Specialist to manage and support customer requests within our e-learning and training management systems including SUMMIT, EMERGE, and EVAL. This role plays a crucial part in ensuring operational excellence, compliance, and continuous improvement within our training and quality management processes.

Key responsibilities

Manage internal customer requests in SUMMIT (e-learning management system), EMERGE (Job Description, Standard Operating Environment, and Individual Training Plan Review Application), and EVAL (Overdue Training Impact Assessment Application)

Execute in-scope transactions directly in these systems

Close transactions and tickets within agreed Service Level Agreements (SLA)

Analyze customer request trends to identify root causes and develop solutions to reduce high-volume requests

Provide guidance to customers on the use of SUMMIT, EMERGE, and EVAL, and direct them to relevant groups when necessary

Liaise with the Innovative Medicine Quality System team regarding audit or inspection requests raised by internal customers

Support the management and prioritization of customer requests and internal business needs to improve processes and deliver customer value

Ensure compliance with all processes, procedures, documentation, and validation activities, preparing for FDA inspections, audits, and adherence to local and international regulations and standards

Assist in the deployment of LMS platforms, EMERGE, and EVAL to enhance training capabilities, methodologies, and technologies

Apply core GMP principles including Data Integrity (DI), Good Manufacturing Practices (GMP), Good Documentation Practices (GDP), Train-the-Trainer (TTT), and Training Within Industries (TWI)

About you

Fresh graduates are encouraged to apply

Strong analytical skills and problem-solving ability

Excellent communication and customer service skills

Ability to manage multiple tasks and prioritize effectively

Detail-oriented with strong organizational skills