Key Account Manager

EPS Consultants Pte Ltd; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking an Account Manager to manage customer relationships, ensure successful delivery of solutions, and identify growth opportunities. You will act as the primary liaison between customers and internal teams, spanning customer success, project coordination, and sales activities.

Ideal candidates have 4–6 years of relevant experience in account management or related roles, strong English communication, and a commercial mindset to drive account growth within the

Qualifications

• Strong communication and stakeholder management skills.
• Bachelor’s degree in a related discipline required.
• Experience in account management or customer success preferred.

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Build and maintain long-term relationships with customers and stakeholders.
• Ensure customer expectations and satisfaction are managed effectively.
• Conduct regular account reviews and engagement meetings with customers.
• Develop new business opportunities within existing accounts.
• Support contract renewals and upsell additional solutions.
• Forecast and report on account metrics and progress.

Skills

Communication

Stakeholder management

English proficiency

Account management

Problem solving

Education

Bachelor’s degree in Business/IT/Finance

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Account Manager is responsible for managing customer relationships, ensuring successful delivery of solutions, identifying business growth opportunities, and serving as the primary liaison between customers and internal teams. The role combines customer success, project coordination, business development, and account growth responsibilities to ensure high customer satisfaction and long-term business value.

Key Responsibilities

Customer Account Management

• Serve as the primary point of contact for assigned customer account management matters.
• Build and maintain strong, long-term relationships with customers and key stakeholders.
• Ensure customer expectations are managed effectively and customer satisfaction is maintained.
• Conduct regular account reviews and engagement meetings with customers.

Business Development & Revenue Growth

• Develop new business opportunities within existing accounts.
• Identify areas for improvement and propose value-added solutions to support customer growth and achieve sales targets.
• Uncover opportunities by identifying gaps in existing solutions or customer environments and develop proposals to address those gaps.
• Support contract renewals, system enhancements, and additional solution sales.

Account Planning & Reporting

• Forecast and track key account metrics, including quarterly sales performance, pipeline opportunities, account growth, and annual forecasts.
• Prepare and present account status reports to management and customers.
• Provide clear communication on the progress of monthly, quarterly, and strategic initiatives.
• Maintain accurate account plans, customer records, and opportunity pipelines.

Stakeholder & Cross-Functional Collaboration

• Work collaboratively with Product, R&D, Support, Project Management, and Sales teams to meet customer needs.
• Escalate and coordinate the resolution of customer issues when required.
• Contribute customer feedback and market insights to improve products and services.
• Foster strong internal partnerships to achieve organizational objectives and customer success.

Requirements

Education

• Bachelor’s degree in business, Information Technology, Computer Science, Finance, Insurance, or a related discipline.

Experience

• Minimum 4 years and preferably not more than 6 years of relevant working experience in Account Management, Customer Success, Business Development, Project Coordination, or related roles.
• Experience in the FinTech, Insurtech, financial services, insurance, or software industry is preferred.
• Experience managing enterprise or corporate clients is an advantage.
• Strong sense of accountability, ownership, and professionalism.
• Excellent communication, presentation, and interpersonal skills.
• Strong command of English, both written and spoken.
• Ability to manage multiple customer accounts and priorities simultaneously.
• Strong analytical, problem-solving, and stakeholder management skills.
• Commercially minded with the ability to identify business opportunities and drive account growth.
• Ability to work independently and collaboratively in a fast-paced environment.