Key Account Manager

Jasmine Food Corporation Sdn Bhd; Selangor; On-site; MYR 67,000 - 123,000; Full time

Job summary

Jasmine Food Corporation Sdn Bhd in Malaysia (Selangor) is seeking an experienced Key Account Manager to manage and grow relationships with major retailers and drive market share. The role requires strategic planning, strong negotiation skills, and close collaboration with production, logistics, and marketing to ensure on-time delivery and accurate forecasts.

You will lead account strategies, deliver sales targets, and identify opportunities while maintaining high customer satisfaction and

Qualifications

• Minimum Degree in Business Management, Sales & Marketing, or any related field.
• Minimum 3 to 5 years of working experience in the FMCG industry.
• Proven track record in customer management and operations, preferably in Modern Trade FMCG.
• Experience in key account management, strategic planning, and people management.
• Strong interpersonal skills with the ability to communicate, present, and influence stakeholders at all levels.
• Excellent leadership and negotiation skills.
• Good communication skills, both verbal and written.
• Strong analytical skills with the ability to translate data and market insights into action plans.
• Able to manage key account customers, buyers, and internal stakeholders professionally.
• Able to work closely with cross-functional teams including sales, marketing, trade marketing, logistics, production, and finance.
• Customer-focused, results-driven, adaptable, and able to work in a fast-paced business environment.

Responsibilities

• Manage and maintain strong relationships with key account customers.
• Develop and grow key accounts to achieve annual sales revenue, volume, and market share targets.
• Plan and execute key account strategies in line with company budgets and business objectives.
• Identify business opportunities, market trends, customer needs, risks, and competitor activities.
• Conduct regular customer meetings, business reviews, outlet visits, and market visits.
• Negotiate contracts and agreements with customers to achieve mutually beneficial terms.
• Drive new product penetration through on-ground activation, product education, promotions, and visible displays.
• Plan, execute, and monitor promotional activities with sales, marketing, and trade marketing teams.
• Work closely with production and logistics teams to ensure accurate sales forecasting, product availability, and on-time delivery.
• Share promotional plans and monthly forecasts with logistics for delivery planning across all regions.
• Monitor key account investment, trade spending, buying invoices, rebate claims, credit terms, and account receivables.
• Review customer spending and investment to ensure alignment with company budget and return on investment.
• Prepare and provide regular sales reports, market updates, price tracking, category tracking, ASO, and APO reports.
• Coordinate with internal departments including management, marketing, trade marketing, logistics, production, finance, and HR to ensure smooth business execution.
• Maintain high customer satisfaction through effective service, communication, and account support.

Skills

Relationship management

Negotiation

Communication

Leadership

Analytical skills

Strategic planning

Customer focus

Presenting influence

Cross-functional collaboration

Forecasting coordination

Education

Bachelor's degree in Business Management, Sales & Marketing, or related field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Manage and maintain strong relationships with key account customers.

Develop and grow key accounts to achieve annual sales revenue, volume, and market share targets.

Plan and execute key account strategies in line with company budgets and business objectives.

Identify business opportunities, market trends, customer needs, risks, and competitor activities.

Conduct regular customer meetings, business reviews, outlet visits, and market visits.

Negotiate contracts and agreements with customers to achieve mutually beneficial terms.

Drive new product penetration through on-ground activation, product education, promotions, and visible displays.

Plan, execute, and monitor promotional activities with sales, marketing, and trade marketing teams.

Work closely with production and logistics teams to ensure accurate sales forecasting, product availability, and on-time delivery.

Share promotional plans and monthly forecasts with logistics for delivery planning across all regions.

Monitor key account investment, trade spending, buying invoices, rebate claims, credit terms, and account receivables.

Review customer spending and investment to ensure alignment with company budget and return on investment.

Prepare and provide regular sales reports, market updates, price tracking, category tracking, ASO, and APO reports.

Coordinate with internal departments including management, marketing, trade marketing, logistics, production, finance, and HR to ensure smooth business execution.

Maintain high customer satisfaction through effective service, communication, and account support.

Responsibilities

• Manage and maintain strong relationships with key account customers.




• Develop and grow key accounts to achieve annual sales revenue, volume, and market share targets.




• Plan and execute key account strategies in line with company budgets and business objectives.




• Identify business opportunities, market trends, customer needs, risks, and competitor activities.




• Conduct regular customer meetings, business reviews, outlet visits, and market visits.




• Negotiate contracts and agreements with customers to achieve mutually beneficial terms.




• Drive new product penetration through on-ground activation, product education, promotions, and visible displays.




• Plan, execute, and monitor promotional activities with sales, marketing, and trade marketing teams.




• Work closely with production and logistics teams to ensure accurate sales forecasting, product availability, and on-time delivery.




• Share promotional plans and monthly forecasts with logistics for delivery planning across all regions.




• Monitor key account investment, trade spending, buying invoices, rebate claims, credit terms, and account receivables.




• Review customer spending and investment to ensure alignment with company budget and return on investment.




• Prepare and provide regular sales reports, market updates, price tracking, category tracking, ASO, and APO reports.




• Coordinate with internal departments including management, marketing, trade marketing, logistics, production, finance, and HR to ensure smooth business execution.




• Maintain high customer satisfaction through effective service, communication, and account support.

Qualifications

• Minimum Degree in Business Management, Sales & Marketing, or any related field.




• Minimum 3 to 5 years of working experience in the FMCG industry.




• Proven track record in customer management and operations, preferably in Modern Trade FMCG.




• Experience in key account management, strategic planning, and people management.




• Strong interpersonal skills with the ability to communicate, present, and influence stakeholders at all levels.




• Excellent leadership and negotiation skills.




• Good communication skills, both verbal and written.




• Strong analytical skills with the ability to translate data and market insights into action plans.




• Able to manage key account customers, buyers, and internal stakeholders professionally.




• Able to work closely with cross-functional teams including sales, marketing, trade marketing, logistics, production, and finance.




• Customer-focused, results-driven, adaptable, and able to work in a fast-paced business environment.