Junior Production Support Engineer - Java & API Gateways

Accenture; Cyberjaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

Jora Malaysia is seeking a Junior L3 Production Support / Application Maintenance Engineer to support WAM and OPI applications in Kuala Lumpur. The role requires experience with API gateway platforms and/or Java Spring Boot microservices, delivering high availability and performance in production environments.

The candidate will handle incident management, troubleshooting, and collaboration with infra teams, while performing Unix/Linux scripting and working with Oracle databases.

Qualifications

• 3-5 years of experience in production support or application maintenance.
• Hands-on experience with API gateway or Java Spring Boot microservices.
• Strong Unix/Linux experience and Oracle DB (12c/19c).
• Solid troubleshooting, problem-solving, and analytical skills.

Responsibilities

• Provide L3 production support for WAM and OPI applications, including incident management, troubleshooting, and root cause analysis.
• Support API gateway and API management platforms such as Axway, Apigee, Kong, or Layer 7 (CA/Broadcom).
• Develop, maintain, and troubleshoot Java Spring Boot microservices for OPI applications.
• Collaborate with application and infrastructure teams to ensure stable and secure deployments.
• Perform Unix/Linux scripting for automation, monitoring, and batch processes.
• Work with Oracle Database 12c / 19c for data-related support tasks.
• Monitor application performance, identify bottlenecks, and propose optimization solutions.
• Prepare technical documentation, incident reports, and knowledge base articles.
• Participate in change management, patching, and release activities.

Skills

API gateway

Java Spring Boot

Unix/Linux

Oracle Database

Troubleshooting

SDLC

Change management

Job description

Jora Malaysia is seeking a Junior L3 Production Support / Application Maintenance Engineer to support WAM and OPI applications in Kuala Lumpur. The role requires experience with API gateway platforms and/or Java Spring Boot microservices, delivering high availability and performance in production environments.

The candidate will handle incident management, troubleshooting, and collaboration with infra teams, while performing Unix/Linux scripting and working with Oracle databases.