Junior Onboarding & Offboarding Specialist (HR Shared Services)

Coherent Corp.; Batu Kawan; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading technology firm in Penang is looking for a Senior Team Lead to manage the HR Operations team. You will oversee HR services for APAC and EMEA, ensuring operational excellence and process standardization. The ideal candidate has at least 5 years of experience in HR operations with strong leadership skills. This position offers competitive compensation and growth opportunities.

Qualifications

• Minimum 5 years’ experience in HR Shared Services or HR Operations.
• At least 2 years in a supervisory or team lead role.
• Proficient in HR systems and compliance with statutory requirements.

Responsibilities

• Lead, coach, and develop the HR Operations team.
• Ensure timely execution of HR transactions.
• Establish relationships with key business stakeholders.

Skills

Team Leadership

Operational Excellence

Stakeholder Management

Process Improvement

Analytical Thinking

Education

Bachelor’s degree in Human Resources, Business Administration, or related discipline

Tools

HCM platforms (Oracle, SuccessFactors)

Case Management Systems

Job description

Overview

Job Description

Position Summary: To lead and manage the HR Operations team in delivering accurate, timely, and compliant HR services across the Hire-to-Retire lifecycle for the APAC and EMEA regions. The Senior Team Lead ensures operational excellence, process standardization, and continuous improvement while playing a critical role in the successful establishment, stabilization, and long-term sustainability of the APAC HR Shared Services Centre (HRSS).

Scope of Role: APAC & EMEA regional coverage (Rest of Asia, China, and EMEA markets).

Direct supervision: HR Operations Specialists and Team Leads in the Hire-to-Retire process areas.

Responsibilities

• Team Leadership & Operational Excellence
  • Lead, coach, and develop the HR Operations team to achieve service delivery targets and continuous skill enhancement.
  • Oversee workload planning, performance management, and career development initiatives.
  • Drive adherence to SLAs, process quality, and customer satisfaction standards.
• Service Delivery & Process Management
  • Ensure accurate and timely execution of HR transactions including employee data changes, contract management, benefits coordination, and separations.
  • Monitor case management system queues and quality metrics, ensuring First-Time-Right execution and proper escalation.
  • Liaise with Payroll, Benefits, and COE teams to resolve complex operational issues.
• HRSS Setup & Sustainability
  • Lead and coordinate HRSS migration activities including system testing (UAT), data migration validation, and knowledge transfer.
  • Develop and maintain SOPs, process documentation, and training materials to support standardized service delivery.
  • Implement quality controls such as audit checks, First-Time-Right validations, and compliance monitoring.
• Stakeholder Engagement & Business Reviews
  • Establish and maintain strong working relationships with key business and HR stakeholders across regions.
  • Lead Monthly Business Reviews (MBRs) with stakeholders to report on service performance, case trends, and KPIs.
  • Develop and implement action plans arising from MBRs to drive continuous improvement and stakeholder satisfaction.
  • Proactively gather feedback and communicate service updates, ensuring transparency and alignment with business needs.
• Continuous Improvement
  • Identify process gaps and lead initiatives to improve efficiency and effectiveness of HR operations.
  • Collaborate with cross-functional teams and regional stakeholders to ensure alignment and service excellence.
  • Support internal and external audits and compliance reviews with required documentation and process adherence.

Organizational Relationships

Reports to: Senior Team Manager – HR Operations

Direct Reports:

Indirect Reports (through Direct Reports):

Dotted Line (Matrix) Reports:

Primary Location: Penang, Malaysia

Job Requirements

Education: Bachelor’s degree in Human Resources, Business Administration, or related discipline.

Skills & Experience: Minimum 5 years’ experience in HR Shared Services or HR Operations, with at least 2 years in a supervisory or team lead role. Proficient in HCM platforms (Oracle, SuccessFactors) and Case Management Systems. Strong knowledge of APAC and EMEA HR statutory requirements and operational best practices. Experience in process improvement, project coordination, and team leadership. Excellent communication, stakeholder management, and coaching skills.

Languages: English + at least one additional language (Vietnamese / Japanese / Korean / Filipino / Hindi).

Competencies:

• Leadership: Inspires and develops a high-performing team while driving operational excellence.
• Customer Focus: Ensures a positive employee experience through quality service delivery.
• Analytical Thinking: Uses data to identify issues and drive solutions.
• Collaboration: Engages effectively with stakeholders across regions and functions.
• Continuous Improvement: Champions process and service enhancements.

Key Performance Indicators (KPIs) & SLAs

• Transaction accuracy (First-Time-Right): ≥ 98%
• Case resolution within SLA: ≥ 95%
• Employee satisfaction (CSAT): ≥ 4.5 / 5.0
• SOP and knowledge base update compliance: 100% within 5 working days
• Team attendance and adherence: ≥ 98%
• Stakeholder satisfaction improvement targets: measurable year-on-year increase

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust
Collaboration – Innovate Through the Sharing of Ideas
Accountability – Own the Process and the Outcome
Respect – Recognize the Value in Everyone
Enthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

About Us

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It\'s an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.

About The Team

Coherent Malaysia (formerly known as II-VI Incorporated) began operations in 2001 through the incorporation of Finisar Malaysia with 300 headcounts, now employs over 3000 employees. Ipoh’s assembly and test site for optical components, transceivers, and wavelength management equipment, remains committed to the expansion of Coherent Corporation, accelerated by the growth of next generation products to meet the increasing demands for network bandwidth and data storage.

Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It\'s an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

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