Junior CRM Executive | Mandarin Speaker

Secure Hire Sdn Bhd; Kuala Lumpur; On-site; MYR 33,480 - 55,800; Full time

Job summary

Secure Hire Sdn Bhd is looking for a Junior CRM Executive to join our sales team in Kuala Lumpur. You will engage customers with personalized interactions and support initiatives that drive growth and retention. This role offers exposure to cross-channel communication and a clear development path into CRM specialization.

Ideal candidates are enthusiastic about customer experience, data-driven insights, and collaborating with sales to optimize campaigns and outcomes in a fast-paced environment.

Qualifications

• Fresh graduates or applicants with 0–2 years of experience in customer relations.
• Understanding of CRM concepts and customer lifecycle principles.
• Must be able to work effectively in a fast-paced sales environment.

Responsibilities

• Engage customers through personalized interactions across channels.
• Support sales initiatives to improve customer experience and retention.
• Assist in data gathering and analysis to inform CRM campaigns.

Skills

Customer engagement

Communication

Retention awareness

Tools

HubSpot CRM

Job description

About the Role

We are looking for a Junior CRM Executive to join our sales team, where you will play an important role in engaging customers and supporting business growth through personalized interactions.
You will be involved in daily customer engagement, understanding customer behavior, and supporting sales initiatives to enhance overall customer experience and retention.
This role offers strong exposure to cross-channel communication and a clear development path into CRM, customer growth,...