Junior Automotive Tech Support Specialist

ARVION SERVICES SDN. BHD.; Ipoh; On-site; MYR 28,000 - 39,000; Full time

Job summary

ARVION SERVICES SDN. BHD. in Ipoh, Perak, Malaysia is seeking a Junior Technician to provide technical troubleshooting and support across automotive operations.

You will handle cases requiring detailed investigation, work with technical support teams, and coordinate with internal departments to ensure issues are resolved efficiently and service standards are maintained. This role offers hands-on exposure to automotive technical support, opportunities to learn new repair methods, and a

Responsibilities

• Handle technical support cases that require in-depth troubleshooting and resolution.
• Follow established technical support processes and ensure cases are managed efficiently.
• Work closely with the Primary Technical Support team to provide effective solutions to outlets and frontline support teams.
• Manage incoming call flows and technical enquiries from both internal and external parties.
• Investigate technical and quality-related issues to identify the underlying source of the problem.
• Communicate and share technical knowledge with L2 Engineers and Primary Support teams.
• Coordinate with other departments to support operational requirements and improve customer service levels.
• Prepare and submit daily, weekly, and monthly reports to the Technical Support Manager.
• Conduct site visits when required to support technical troubleshooting and resolution.
• Perform other related duties and responsibilities assigned by management.

Job description

ARVION SERVICES SDN. BHD. in Ipoh, Perak, Malaysia is seeking a Junior Technician to provide technical troubleshooting and support across automotive operations.

You will handle cases requiring detailed investigation, work with technical support teams, and coordinate with internal departments to ensure issues are resolved efficiently and service standards are maintained. This role offers hands-on exposure to automotive technical support, opportunities to learn new repair methods, and a