Automotive Technical Support Specialist

Arvion Services; George Town; On-site; MYR 45,000 - 78,000; Full time

Job summary

Arvion Services is seeking a Technical Support Executive in Klang, Selangor to troubleshoot and resolve technical issues across automotive operations. You will handle complex cases, coordinate with the support teams, and support outlets and frontline staff while maintaining service quality.

The role requires strong analytical skills, effective communication, and the ability to adapt to new automotive technologies.

Qualifications

• Experience in automotive technology or related field.
• Ability to diagnose and resolve technical issues efficiently.
• Strong analytical and problem-solving abilities.

Responsibilities

• Follow established Technical Support processes and procedures.
• Handle complex technical cases with in-depth troubleshooting.
• Collaborate with Primary Technical Support and other teams.
• Manage incoming calls and support requests from stakeholders.
• Provide technical guidance to outlets and frontline teams.
• Prepare reports for the Technical Support Manager.
• Conduct site visits to troubleshoot issues.
• Perform other duties as assigned.

Skills

Automotive industry knowledge

Troubleshooting skills

Analytical thinking

Communication skills

Adaptability to new technologies

Tools

MS Word

MS Excel

PowerPoint

ATS experience

Job description

Arvion Services is seeking a Technical Support Executive in Klang, Selangor to troubleshoot and resolve technical issues across automotive operations. You will handle complex cases, coordinate with the support teams, and support outlets and frontline staff while maintaining service quality.

The role requires strong analytical skills, effective communication, and the ability to adapt to new automotive technologies.