Assistant Manager, Customer Operations

half the sky; Cyberjaya; On-site; MYR 75,000 - 100,000; Full time

Job summary

A leading digital infrastructure company is seeking an Assistant Manager for Customer Operations in Cyberjaya, Malaysia. The role involves supervising a team, managing projects, troubleshooting network issues, and ensuring the maintenance of data center equipment. Candidates should possess at least 5 years of experience and a Bachelor's degree, highlighting their project management and network knowledge. This position offers dynamic responsibilities within a commitment to diversity and excellence.

Qualifications

• Minimum of 5 years of related experience required.
• Extensive knowledge in network and equipment platforms.
• Experience in project management and team supervision.

Responsibilities

• Supervise professional contributors and support team.
• Troubleshoot and resolve reported faults.
• Perform preventive maintenance to Data Centers equipment.
• Handle multiple projects and assign work to team.

Skills

Project management

Troubleshooting

Team leadership

Network knowledge

Education

Bachelor's degree

Job description

JR-531101 Assistant Manager, Customer Operations

Job Openings JR-531101 Assistant Manager, Customer Operations

About the job JR-531101 Assistant Manager, Customer Operations

Assistant Manager, Customer Operations

Equinix is the worlds digital infrastructure company, operating 240+ data centersacross the globe andproviding interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We area fast-growing global company with 20 years of continuous growth.Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providersin 32countries spanningsixcontinents.Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Provides direct supervision to professional individual contributors and/or skilled, support individual contributors. Acts as guide to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.

Responsibilities

Leadership

• Provides direct supervision to professional individual contributors and/or skilled, support individual contributors.
• Plans core duties for the team to complete.
• Ability to manage and supervise the project team

Systems Support

• Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
• Summarizes the findings during the troubleshooting and produces Incident Reports for the customer
• Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
• Performs testing of cables before handing to customer
• Manages, briefs, and instructs vendors for installation, testing, and labeling

Maintenance

• Performs preventive maintenance to Data Centers equipment to prevent faults from occurring

Project Management

• Handles multiple projects and assists in designating work to team

Technical Expertise

• Extensive knowledge in network and equipment platforms, systems, and circuits

Qualifications

• Typically requires a minimum of 5 years of related experience with a Bachelors degree, or equivalent work experience