IT Support Technician

SBM Offshore; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Job summary

SBM Offshore is seeking an IT Helpdesk Technician to deliver timely assistance to end-users and resolve hardware, software, and network issues across the organisation. You will install and maintain desktops, laptops, printers, and other devices, manage user accounts and security settings, and keep thorough documentation of solutions and inventory.

Ideal candidates have a high school diploma or IT-related associate degree, with certifications such as A+ or Network+.

Qualifications

• Proven ability to diagnose and resolve hardware, software, and network issues.
• Experience in logging, tracking, and prioritizing support tickets.
• Ability to document troubleshooting procedures and inventory.
• Strong communication with non-technical users and teammates.
• Willingness to learn and adapt to new IT tools and processes.

Responsibilities

• Provide timely IT assistance to end-users via phone, email, or in person.
• Troubleshoot hardware, software, and network issues to identify root causes.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Create, modify, and deactivate user accounts and passwords; manage emails and permissions.
• Maintain records of tickets, solutions, and hardware/software inventory.
• Provide basic IT training and remote support to off-site users.

Skills

IT Support

Customer Service

Remote Support

Ticketing Systems

Documentation

Team Collaboration

Education

High school diploma

Associate degree in IT

CompTIA A+ certification

MCDST certification

CompTIA Network+ / Security+ / MCSA

Tools

Remote desktop software

VPNs

Windows OS

Office applications

Job description

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Imagine your career taking you to the depths of innovation and the heights of impact. Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore’s True. Blue. Transition. - shaping the future of energy, and beyond.About Us:SBM Offshore is a global leader in deepwater ocean infrastructure, delivering floating production solutions across the full asset lifecycle—from design and construction to installation and operation. Supported by a global team of more than 8,000 professionals, the Company operates a long-term, asset-backed business model that delivers high-availability assets and predictable cash flows. SBM Offshore combines engineering expertise, operational reliability, and selective innovation to support safe, efficient, and lower-carbon energy production, while extending its capabilities into new opportunities across the blue economy.

Purpose

• Deliver technical assistance to end-users, ensuring smooth operations and resolving IT issues promptly to enhance productivity and user satisfaction

Responsibilities

• Provide timely technical assistance to end-users via phone, email, or in person, addressing hardware, software, and network issues to ensure uninterrupted operations. Intiate the troubleshooting of technical issues, including hardware and software faults, network connectivity problems, and system errors, to identify root causes. Install, configure, and maintain desktops, laptops, printers, and other hardware devices. Install and update software applications, patches, and drivers as needed.
• Create, modify, and deactivate user accounts and passwords. Set up and configure email accounts, access permissions, and security settings as per company policies.Maintain accurate records of support tickets, solutions provided, and hardware/software inventory. Document troubleshooting procedures and user guides for future reference.
• Provide basic technical training and support to end-users on IT systems, applications, and security best practices to enhance user productivity and awareness.
• Utilize remote access tools to provide support to off-site users, resolving technical issues efficiently and minimizing downtime.

Education

• A high school diploma or equivalent is required. Additional technical education or certification in information technology or related fields is preferred.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar qualifications are preferred but not mandatory.
• Proficiency in English is essential for effective communication with team members, end-users, and stakeholders.
• Associate's degree in information technology, computer science, or a related field is advantageous.
• Additional certifications related to IT support, such as CompTIA Network+, CompTIA Security+, or Microsoft Certified Solutions Associate (MCSA), can enhance the candidate's profile.

Experience

• Prior experience in a technical support role or customer service position is beneficial, but not required for entry-level positions.Demonstrated experience in diagnosing and resolving hardware, software, and network issues for end-users in a timely and efficient manner.
• Proven track record of providing excellent customer service and support, with the ability to communicate technical information clearly and effectively to non-technical users.
• Hands-on experience in installing, configuring, and troubleshooting desktops, laptops, printers, operating systems, and standard office applications.
• Familiarity with remote support tools and techniques, including remote desktop software and virtual private networks (VPNs), to provide assistance to off-site users.
• Proficiency in using ticketing systems to log, track, and prioritize support requests, ensuring timely resolution and maintaining accurate records of support activities.
• Ability to maintain detailed documentation of troubleshooting procedures, solutions provided, and hardware/software inventory, ensuring transparency and knowledge sharing within the team.
• Experience in collaborating with other IT team members, including network administrators, system administrators, and developers, to elevate and resolve complex technical issues.
• Ability to quickly learn and adapt to new technologies, software applications, and support processes, staying updated on industry trends and best practices in IT support.

Analytics and reporting

IT Tools and application

Business Partnering

Business Acumen

Contract Management

Negotiation

Management of change application

Planning

Technical Data Management

GENERAL INFORMATION

SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group (“the Company”). For further information, please visit our website at www.sbmoffshore.com. The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities.

SBM Offshore is proud to be an Equal Employment Opportunity and affirmated Action employer.SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.