IT Support Engineer - Work from Home Tech Support Jobs

The Elitejob; Malaysia; Remote; MYR 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

WFH flexibility

Health insurance

Growth opportunities

Paid time off

Tech tools access

Job summary

The Elite Job is seeking a motivated IT Support Engineer to join our remote team. You will provide high-quality technical support to end-users, troubleshoot IT issues, and ensure smooth operation of systems and networks.

This is a remote role offering flexibility while working on cutting-edge technology solutions in a collaborative environment. You will diagnose hardware, software, and network problems, install and configure software remotely, and document issues using ticketing systems.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent.
• 2+ years in IT support or similar role.
• Experience supporting remote or distributed teams.
• Strong knowledge of Windows, macOS and Linux operating systems.
• Familiarity with LAN/WAN, DNS, VPNs and firewalls.

Responsibilities

• Respond to IT support requests via phone, email or chat and resolve issues promptly.
• Diagnose and troubleshoot hardware, software, and network problems for end-users.
• Provide guidance and training on IT tasks and system usage.
• Install, configure, and maintain software, OS, and peripherals remotely.
• Monitor system performance, security, and backups for reliability.

Skills

Windows

macOS

Linux

Networking

Troubleshooting

Communication

Remote support tools

Zendesk

Jira

ServiceNow

Education

Bachelor's degree in CS/IT

Tools

Zendesk

Jira

ServiceNow

Job description

Job Summary

The Elite Job is seeking a motivated and technically skilled IT Support Engineer to join our remote team. This role involves providing high-quality technical support to end-users, troubleshooting IT issues, and ensuring the smooth operation of various systems and networks. As a remote role, it offers flexibility while allowing you to work on cutting-edge technology solutions in a collaborative environment.

Key Responsibilities

• Respond to technical support requests via phone, email, or chat and resolve issues promptly.
• Diagnose and troubleshoot hardware, software, and network-related problems for end-users.
• Provide step-by-step guidance and training to users on IT-related tasks and system usage.
• Install, configure, and maintain software applications, operating systems, and peripherals remotely.
• Monitor system performance, security, and backups to ensure reliability and efficiency.
• Document and track technical issues and resolutions using ticketing systems.
• Collaborate with other IT team members to implement solutions and upgrades.
• Stay updated on new technologies, tools, and trends in IT support.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Proven experience as an IT Support Engineer, Technical Support Specialist, or similar role.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Familiarity with networking concepts such as LAN/WAN, DNS, VPNs, and firewalls.
• Proficiency in troubleshooting software and hardware issues.
• Excellent problem-solving and analytical skills.
• Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator) are a plus.

Experience

• Minimum of 2 years in IT support or a related technical role.
• Experience working in a remote or virtual environment is preferred.

Working Hours

• Flexible working hours to accommodate global team needs.
• Availability for occasional on-call support during evenings or weekends as required.

Knowledge, Skills, and Abilities

• Ability to manage time effectively while handling multiple support requests.
• Familiarity with remote support tools and ticketing systems (e.g., Zendesk, Jira, ServiceNow).
• Commitment to delivering excellent customer service.
• Strong attention to detail and organizational skills.
• Ability to work independently and in a team-oriented environment.

Benefits

• Competitive salary package.
• Flexible work-from-home arrangements.
• Health insurance and wellness programs.
• Opportunities for professional growth and certifications.
• Paid time off and holiday allowances.
• Access to the latest tools and technologies.

Why Join

At The Elite Job, we prioritize innovation, collaboration, and employee satisfaction. As part of our team, you will have the opportunity to work in a dynamic and supportive environment, solving real-world challenges with a team of like-minded professionals. Your contributions will make a direct impact on our operations and client satisfaction.