IT Support Engineer

Enovix Corporation; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Enovix Corporation is seeking an IT Support Engineer in Malaysia to deliver hands-on Level 2 support for workplace technology and manufacturing operations. You will resolve incidents, restore productivity, and own repairs with escalation and validation.

The role covers endpoint lifecycle management, security remediation, and patch testing, while coordinating business-application incidents and VIP demands. You will work across global sites, participate in planned changes, and help maintain

Qualifications

• 3–5 years of enterprise IT support experience.
• Experience in manufacturing/operational technology environment preferred.
• Experience imaging, provisioning, software deployment, device lifecycle management.
• Experience with security remediation and patch testing.
• Experience supporting users across cultures/time zones preferred.

Responsibilities

• Provide Level 2 endpoint, identity, and connectivity support.
• Support manufacturing/OT environment as part of IT operations.
• Create and maintain troubleshooting guides and SOPs for recurring incidents.
• Participate in changes and incident response per change-control requirements.

Skills

Enterprise IT support

Level 2 support

Identity & connectivity

Incident management

Cross-cultural support

Education

Diploma or Bachelor's degree in IT/CS/Engineering

Tools

Microsoft Configuration Manager

Intune

Active Directory

Microsoft Entra ID

Microsoft 365

Microsoft Teams

Jira Service Management

ServiceNow

Job description

**IT Support Engineer****Role Summary**We are seeking an IT Support Engineer to provide hands-on Level 2 support for workplace technology and manufacturing operations at our Malaysia site, with responsibility for supporting users across global locations. You will restore user and production capability, perform junior workplace engineering activities under established standards, and own incidents through diagnosis, escalation, validation, and closure. The role also supports endpoint lifecycle management, security remediation, patch testing, occasional business-application incident coordination, and time-sensitive VIP requirements.**Key Responsibilities**Participate in planned changes and urgent incident response affecting manufacturing operations while following production-safety, security, and change-control requirements.**Key Responsibilities**Create and maintain troubleshooting guides, standard operating procedures, and knowledge articles for recurring incidents and requests.**Requirements****Experience**3 to 5 years of enterprise IT support experience, including independent Level 2 endpoint, identity, and connectivity troubleshooting.Experience supporting a manufacturing, laboratory, engineering, or other operational technology environment is strongly preferred.Experience supporting endpoint engineering activities such as imaging, provisioning, configuration, software deployment, device compliance, or lifecycle management.Experience supporting security remediation, patch testing, pilot groups, and failed-deployment recovery.Experience supporting users across cultures and time zones is preferred.**Requirements****Technical Skills**Microsoft Configuration Manager or equivalent enterprise software deployment and patching platform; Microsoft Intune familiarity is preferred.Active Directory, Microsoft Entra ID fundamentals, Microsoft 365 administration, Microsoft Teams, and role-based access fulfilment.Working knowledge of endpoint configuration baselines, software packaging, deployment collections, detection methods, remediation scripts, compliance reporting, and device lifecycle processes.Basic PowerShell or equivalent scripting skills for endpoint diagnostics, repeatable support actions, and supervised remediation.Working knowledge sufficient to restore office, remote, wireless, and shop-floor connectivity and to separate device, network, security, and application failures.Jira Service Management, ServiceNow, or a comparable ITSM platform, with practical understanding of incident, request, change, problem, SLA, escalation, and knowledge-management practices.**Education and Certifications**Diploma or bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.**Key Competencies**Balances urgency with production safety, security controls, approval requirements, and change discipline.### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.