IT SUPPORT

FIRMUS SDN BHD; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Firmus SDN BHD seeks an IT Support professional to deliver security governance and advanced Microsoft 365 administration in a hybrid work setup. You will ensure a secure, resilient, and high-performing tech environment aligned with business goals.

The role covers ISO 27001:2022 compliance, policy adherence, endpoint security, IAM controls, and ITIL-based operations. Prior ITILv4 and MS certifications are advantageous.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Experience as Technical Support Engineer or IT Support Specialist.
• ITIL v4 and Microsoft Certifications (MS-900, MS-102) are advantageous.
• Familiarity with ISMS, ISO 27001 compliance, and security governance.
• Deep knowledge of hardware, networking protocols, and systems architecture.

Responsibilities

• Provide security governance and ensure a secure, resilient, high-performing technology environment.
• Contribute to ISO 27001:2022 compliance activities and audit readiness.
• Adhere to policies and manage workflows including Asset, Change, and Incident Management.
• Enforce endpoint security controls and conduct regular compliance checks.
• Administer IAM controls and secure collaboration platforms.

Skills

Critical thinking

Communication

Time management

Interpersonal skills

Problem solving

ISMS & ISO 27001 awareness

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

ITILv4

Microsoft Certifications (MS-900, MS-102)

Job description

The IT Support is to provide technical support and security governance. You will be responsible for ensuring a secure, resilient, and high-performing technology environment that aligns with business objectives.

Key Responsibilities

1. Security & Compliance (ISO 27001:2022)

Audit Readiness: Actively contribute to ISO 27001:2022 compliance activities and audit readiness.

Policy Adherence & Process Management: Ensure adherence to company policies while managing and documenting procedures and workflows, including Asset Management, Change Management, and Incident Management.

Endpoint Compliance: Enforce organizational security controls and conduct regular compliance checks on all endpoints.

Identity and Access Management (IAM): Administer departmental collaboration platforms, enforcing secure collaboration practices and ISMS-aligned IAM controls.

2. Advanced Microsoft 365 & SaaS Administration

M365 Management: Administer and troubleshoot the Microsoft 365 ecosystem (Outlook, Teams, SharePoint, OneDrive), including licensing and service health.

Security & Usability: Continuously enhance M365 security settings while optimizing platform usability for end-users.

Data Resilience: Manage SaaS backup solution for SharePoint, Exchange, and Teams to ensure robust data recovery readiness.

3. Technical Operations & Support

Deployment: Manage and automate software deployment for managed workstations and laptops.

Infrastructure Maintenance: Monitor and maintain computer systems and networks following ITIL methodologies.

Expert Support: Diagnose and resolve complex software, networking, and hardware issues that exceed standard support levels.

On-site/Remote Support: Provide technical assistance both in-person and via remote-access systems, ensuring high levels of customer service.

Documentation: Maintain meticulous records of work, system configurations, and resolution procedures.

Qualifications & Skills

1. Experience & Education

Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience: Proven work experience as a Technical Support Engineer or IT Support Specialist.

Certifications: ITILv4 and Microsoft Certifications (e.g., MS-900, MS-102) are considered a significant advantage.

Hardware/Networking: Deep knowledge of modern computer hardware, networking protocols, and systems architecture.

ISO 27001: Familiarity with Information Security Management Systems (ISMS) and compliance requirements.

3. Soft Skills

Critical Thinking: Strong analytical and problem-solving skills for troubleshooting complex environments.

Communication: Excellent written and verbal communication skills for both technical and non-technical audiences.

Time Management: Exceptional ability to prioritize tasks and manage multiple projects simultaneously under pressure.

Interpersonal Skills: Proven ability to build relationships with vendors and stakeholders while mentoring team members.

Firmus is a Latin word for strong, reliable and solid. Founded by Cybersecurity veterans in 2008, we’re continuously innovating to provide next-generation cybersecurity services that can protect your entire value chain, end-to-end. As the leader of a regional cyber security ecosystem of disruptors, we’re helping organizations out-innovate attackers every single day. We provide a full suite of cyber security services and solutions that help define cyber security strategy, identify and remediate threats and risks, select and deploy the right technology, and achieve operational readiness to protect from malicious attack. Our services help organizations establish effective controls around sensitive assets and balances the need to reduce risk while enabling productivity, business growth, and cost-optimization objectives.

Firmus is supported by a highly trained team with vast experiences in cyber security management that provides our clients with a comprehensive suite of security solutions and services that address cyber security and risk management.

We have been awarded Info Security Company of the Year in 2012 and Cyber Security Company of the Year in 2016 by Cyber Security Malaysia; in addition to that, our co-founder and CEO has also been awarded the Cyber Security Professional of the Year in 2017. Firmus is also the MSC-Status company and the member of CREST (www.crest-approved.org) for this region.